10 days old

Help Desk Technician (Tier 1)

Fairfax, VA 22031
  • Job Code
    578853
  • Payrate
    $54,080 To $54,080

Essential Functions:


- Provide support for a variety of computer systems administration and support tasks


- Provide level 1 support for PC operating systems, software applications, peripherals, and communication devices


- Provide level 1 support for hardware problems


- Perform trouble shooting and provide support for software applications pertaining to PIPS, PIPS-R, Portal and OPM's FDR and FWS systems


- Learn and provide level 1 support for any new software or hardware that we may adopt


- Communicates with end users to resolve issues a soon as possible


- Organizes and prioritizes requests to optimize efficient resolutions


Job Qualifications:


All candidates must currently have an active Top Secret government security clearance . . This clearance requires U.S. citizenship and will include an investigation of 10+ years of history including such items as financial, education, employment, medical, residence and personal records.


Experience:


1 to 2 years previous help desk experience preferred


Skills:


- Strong knowledge of MS Office, Windows Operating Systems


- Superb customer service skills


- Excellent problem solving skills


- Ability to communicate effectively with end users


- Ability to work independently and handle multiple projects/requests simultaneously


Competencies


- Communication


- Composure


- Functional Expertise and Usage


- Integrity


- Learning Agility


- Problem Solving


- Results Orientation


- Quality Orientation


- Social Skills


- Stress Tolerance


- Teamwork


- Technical skills


- Time Management

Categories

  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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Help Desk Technician (Tier 1)

Randstad Technologies
Fairfax, VA 22031

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Help Desk Technician (Tier 1)

Randstad Technologies
Fairfax, VA
US

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