4 days old

Help Desk Technician

Rochester, NY 14642
  • Job Code

Help Desk Technician - Rochester, NY


  • Bachelor's Degree with major/concentration in Computer Science or IT preferred but not required.


  • At least 2 years working in a technical support/help desk environment
  • 3+ years working with Windows Desktop Operating Systems
  • 3-5 years customer service related experience
  • Strong background in Windows client operating systems, standard desktop applications (i.e. Office, Internet Explorer, anti-virus tools), Windows Server Operating Systems, Active Directory.
  • General issues resolution for Exchange, Firewalls, VPNs and other more advanced pieces of infrastructure.
  • Excellent written and verbal communications skills.
  • Excellent customer service skills.
  • Ability to research issues and find solutions on your own.
  • Flexibility in work schedule.


  • Assist with customer issues via telephone and ticketing system
  • Thoroughly and accurately understand issues and analyze the problem in a systemic fashion.
  • Taking ownership of customer issues to include; routing, prioritizing, troubleshooting to resolution
  • Validate monitoring alerts, create support tickets as required and execute predefined troubleshooting procedures
  • Contributes to team effort by accomplishing related results as needed.

Soft Skills

  • highly-motivated
  • trustworthy
  • dependable
  • intelligent
  • customer-service oriented
  • ready to be a part of a true team

Required experience:

  • Information Technology Help Desk : 2 years


  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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Help Desk Technician

Randstad Technologies
Rochester, NY 14642

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Help Desk Technician

Randstad Technologies
Rochester, NY

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