25 days old
2017-10-262017-11-23

Help Desk Technician

Los Angeles, CA 90017
  • Job Code
    584686
  • Payrate
    $20 To $26

DUTIES:


The Help Desk Technician provides workstation phone and onsite support for users and/or clients, resolving computer issues and help desk-related requests. The Technician plans, analyzes, configures, and installs new personal computer systems, determining user specifications for hardware and software upgrades; maintains and repairs existing computers; and deals with most issues that are simple or routine, escalating more complex or involved issues to Level II staff. The Technician composes documentation and communication regarding help desk/telephone support operations, and focuses on customer relations, achieving user comfort level on computer applications and equipment.


QUALIFICATIONS AND REQUIREMENTS


EDUCATION:


Required:


High School Diploma, plus training/certification in a technical or a business school.


Preferred:


Associates Degree


EXPERIENCE:


Required:


With High School Diploma, plus training/certification in a technical or a business school. At least 3 yrs. experience in configuring & administering networked computer systems in a Windows environment


With Associate's Degree: At least 2 years of experience in configuring & administering networked computer systems in a Windows environment


Strong experience with TCP/IP, Microsoft Outlook Email, Laptops and PDAs such as blackberry. Candidate must also be familiar in configuring remote LAN access for VPN. Experience in providing support to telecommute & mobile laptop users required. Working knowledge of the Microsoft Office Suite, Windows XP/7 and Active Directory. Excellent communication and customer service skills.

Categories

  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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Help Desk Technician

Randstad Technologies
Los Angeles, CA 90017

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Help Desk Technician

Randstad Technologies
Los Angeles, CA
US

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