13 days old

Help Desk Technician

Kansas City, MO 64105
  • Job Code

Job Duties:

  • Provides remote technical support of all Information Technology supported services and systems for internal customers, service vendors, and to a lesser extent external customers, and other companies within the industry.
  • Gathers detailed information from customers via telephone or remote support tools.
  • Utilizes existing tools to diagnose customer's needs and evaluate options for resolution.
  • Resolves issues for the company systems - remotely when possible.
  • Maintains awareness changes in the environment that affect the supported customer base.
  • Attends regular meetings and training activities.
  • Updates current Help Desk Documentation to reflect troubleshooting steps for known errors.
  • Logs all tickets in ticketing toll and follows established ticketing processes.


  • Preferred Education Information - Associates degree or equivalent with emphasis in Information Technology. High School Diploma required
  • Working knowledge of common operating systems and software applications.
  • Experience with providing support over the phone (1 year preferred)
  • Experience communicating technical information to non-technical audience
  • Service Desk experience is preferred


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Help Desk Technician

Randstad Technologies
Kansas City, MO 64105

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Help Desk Technician

Randstad Technologies
Kansas City, MO

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