13 days old
2018-06-082018-07-06

Help Desk Technician

Kansas City, MO 64105
  • Job Code
    626183

Job Duties:

  • Provides remote technical support of all Information Technology supported services and systems for internal customers, service vendors, and to a lesser extent external customers, and other companies within the industry.
  • Gathers detailed information from customers via telephone or remote support tools.
  • Utilizes existing tools to diagnose customer's needs and evaluate options for resolution.
  • Resolves issues for the company systems - remotely when possible.
  • Maintains awareness changes in the environment that affect the supported customer base.
  • Attends regular meetings and training activities.
  • Updates current Help Desk Documentation to reflect troubleshooting steps for known errors.
  • Logs all tickets in ticketing toll and follows established ticketing processes.

Requirements:

  • Preferred Education Information - Associates degree or equivalent with emphasis in Information Technology. High School Diploma required
  • Working knowledge of common operating systems and software applications.
  • Experience with providing support over the phone (1 year preferred)
  • Experience communicating technical information to non-technical audience
  • Service Desk experience is preferred

Categories

Featured Jobs

Career News

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Help Desk Technician

Randstad Technologies
Kansas City, MO 64105

Share this job

Help Desk Technician

Randstad Technologies
Kansas City, MO
US

Separate email addresses with commas

Enter valid email address for sender.

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast