14 days old
2018-01-022018-01-30

Help Desk Technician

Kansas City, MO 64105
  • Job Code
    593840

Provides remote technical support of all Information Technology supported services and systems for internal customers, service vendors, and to a lesser extent, external customers, and other companies within the industry.


Job Duties:



  • Gathers detailed information from customers via telephone or remote support tools.
  • Utilizes existing tools to diagnose customer's needs and evaluate options for resolution.
  • Resolves issues for the company systems remotely when possible.
  • Maintains awareness changes in the environment that affect the supported customer base.
  • Attends regular meetings and training activities.
  • Updates current Help Desk Documentation to reflect troubleshooting steps for known errors.
  • Logs all tickets in ticketing toll and follows established ticketing processes


Requirements:



  • High School Diploma
  • Preferred - Associates degree or equivalent with emphasis in Information Technology
  • Experience with providing support over the phone (1 year preferred)
  • Experience communicating technical information to non-technical audience (1 year preferred)
  • Customer service or call center (1 year preferred)
  • Working knowledge of common operating systems and software applications.
  • Excellent problem solving and trouble shooting skills
  • Strong interpersonal skills, friendly demeanor and helpful attitude
  • Excellent verbal and written communication skills
  • Ability to work responsibly with or without direct supervision.
  • Strong computer skills.
  • Microsoft Word, Windows, Excel, Outlook, PowerPoint (2010).
  • Preferred Knowledge or Skill Information
  • Experience using ServiceNow is preferred

Categories

  • Information Technology

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Help Desk Technician

Randstad Technologies
Kansas City, MO 64105

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Randstad Technologies
Kansas City, MO
US

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