15 days old
2017-11-092017-12-07

Help Desk Technician

Denver, CO 80246
  • Job Code
    586897
  • Payrate
    $23 To $25

Our client is looking for a Help Desk Technician for a contract to hire position in Glendale, CO.


SUMMARY:


The Help Desk Technician 2 is responsible for responding to telephone calls, email and personnel requests for onsite technical support.


ESSENTIAL JOB DUTIES:


- Identify, research and resolves technical problems


- Document, track and monitor problems to ensure timely resolution


- Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues


- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems


- Correct application issues, solve network and security problems and identify common PC software and hardware problems


- Provide hardware support of PCs and Laptops, such as installing replacement hardware or upgrading hardware


- Support Software/Hardware on equipment such as, Scanners, Copiers, Printers, Monitors and other peripherals


- Provide support for Windows XP and Windows 7 by evaluating and troubleshooting issues including running in-depth diagnostics


- Assign user-name, password and access right permissions for multiple proprietary applications, as well as client software


- Perform other duties as assigned by management


EDUCATION & EXPERIENCE REQUIRED:


- High school diploma or GED required


- Associate degree is preferred


- Minimum 1 year of related work experience required


- Excellent organizational, written, and verbal communication skills


- Computer literate and familiar with help desk procedures


- Knowledge of systems software sufficient to determine if a malfunction is in the hardware or in the software


- Ability to install and deploy Windows based computers


- Possess working knowledge of Microsoft Office Suite of products including Word, Excel, Access and PowerPoint


- Knowledge of Internet Explorer software usage and configuration


- Ability to lift up to 60 pounds required

Categories

  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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Help Desk Technician

Randstad Technologies
Denver, CO 80246

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Help Desk Technician

Randstad Technologies
Denver, CO
US

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