20 days old

Help Desk Support

Westfield Center, OH 44251
  • Job Code
    579826
  • Payrate
    $13 To $19

Help Desk:



  • Two or more years of experience in an IT Help Desk capacity, including ticket systems.
  • Thorough knowledge of Windows 7, Citrix/Virtual Desktop, Active Directory, MS Outlook and MS Office.
  • Strong analytical and troubleshooting and diagnostic skills


Description:



  • Support for tier 1 incident resolution, change requests and how-to requests reported to the IT Employee Help Desk.
  • Provide initial assessment, triage, research, and resolution of tier 1 incidents and requests regarding the use of application software, hardware and/or infrastructure components.
  • Phone and electronic support for all hardware and software, computer and communications systems questions and problems for employees.
  • Provision of resolution, recommends corrective action for recurring problems, and/or escalates issue to appropriate tier-2 support personnel.
  • Accurate documentation of calls in ticketing system

Categories

  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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Help Desk Support

Randstad Technologies
Westfield Center, OH 44251

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Help Desk Support

Randstad Technologies
Westfield Center, OH
US

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