7 days old

Help Desk/Support Specialist

Tampa, FL 33619
  • Job Code
    580861

SUMMARY


Provide technical support to all Client staff, supporting hardware, software and other systems. Using their technical knowledge, the candidate will troubleshoot issues, determine the source and advise on appropriate action for a successful resolution.


PRIMARY RESPONSIBILITIES



  1. Assist inquiries via phone, email, ticket or in person.
  2. Troubleshoot and research all issues reported.
  3. Determine source of problems (hardware, software, user access, etc.).
  4. Advise on appropriate action for resolution.
  5. Document entire exchange.
  6. Serve as liaison between staff and the rest of the technology departments.
  7. Work autonomously or with a team on technical projects.
  8. Work not only reactive but also proactive on potential issues that may arise.
  9. Work with current knowledge-base documentation on validity of information documented as well as updating current and creating new knowledge-based documentation.


ADDITIONAL RESPONSIBILITIES



  1. Perform hardware and software installations.
  2. Provide on-the-job training to new department staff members.
  3. Lift equipment such as desktops or laptops and delivered parcels.
  4. Assist on other duties as required or directed.


KNOWLEDGE AND SKILL REQUIREMENTS



  1. Voice skills that are pleasant, professional, clear and easy for one to understand. This includes the ability to communicate using correct grammar.
  2. Writing skills that are pleasant, professional, clear and easy for one to understand. This includes the ability to communicate using correct grammar. Candidate should be able to type proficiently while participating in a conversation.
  3. Listening skills that include the ability to actively listen and patiently wait to speak.
  4. Willingness to learn and expand on technical knowledge.
  5. Eagerness to help others and provide the best possible service in a timely manner.
  6. Works well autonomously or in a team environment.
  7. Flexibility with tasks and work schedule to assure proper coverage.
  8. Accepts direction well from department manager and coworkers.


EDUCATION MINIMUMS



  1. Associate or Bachelor degree in a technical field.
  2. Associate or Bachelor degree in a non-technical field and one current technical certification.
  3. High school diploma and two current technical certifications.


EXPERIENCE MINIMUMS


Minimum if six months of recent, continuous professional experience in a technical support service role.


WORKING CONDITIONS


Working conditions are normal for an office environment. Work requires almost exclusive work sitting using a telephone headset and computer.


SCHEDULE


Candidate must be flexible to all shifts at all times. Common shifts are 5 day 8 hour that can include a weekend shift or a 4 day 10 hour shift that includes at least one weekend shift. Start times are as early as 6 AM and as late at 4 PM with an end time as early at 3 PM and as late as 2 AM, respectively.


Typically, the more tenure one is, the more likely one will get their preferred shift, unless there are performance issues as most of the time performance out-weighs all other considerations.

Categories

  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

Featured Jobs

Career News

Share this job:

Help Desk/Support Specialist

Randstad Technologies
Tampa, FL 33619

Share this job

Help Desk/Support Specialist

Randstad Technologies
Tampa, FL
US

Separate email addresses with commas

Enter valid email address for sender.

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast