25 days old

Help Desk Support

Carrollton, TX 75006
  • Job Code
    577197

Description


Looking for someone responsible who is going to come in and get the job done. Must be professional and polished on the telephone at all times.


Responsibilities:


- Provide front line phone queue support for customers.


- Enter detailed information for each call into call tracking system.


- Responsible for handling all calls through a resolution in a timely manner.


- Consistently exceeds customer expectations for service quality and is able to identify needs and solutions for improving customer experience.


- Research questions as related to product functionality.


- Meet call volume, call time, and quality standards as defined by the department.


Qualifications:


- High School diploma or GED


- 1-2 years experience in a call center environment.


- 2+ years in supporting a technical/product software environment.


- Strong telephone skills.


- Demonstrable Product (software and web application) Support and Customer Service experience.


- Excellent communication and organizational skills.


- Demonstrable troubleshooting skills.

Categories

  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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Help Desk Support

Randstad Technologies
Carrollton, TX 75006

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Help Desk Support

Randstad Technologies
Carrollton, TX
US

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