18 days old
2017-11-032017-12-01

Help Desk Support

Annapolis, MD 21402
  • Job Code
    586014

Job Description:


DISA JSC HD - HD Specialist III


Responds to and diagnoses problems through discussion with users.


- Ensures a timely process through which problems are controlled. Includes problem recognition, research, isolation, resolution, and follow-up steps.


- Supervises operation of help desk and serves as focal point for customer concerns.


- Provides support to end users on a variety of issues.


- Identifies, researches, and resolves technical problems.


- Responds to telephone calls, email and personnel requests for technical support.


- Documents, tracks, and monitors the problem to ensure a timely resolution.


- Provides second-tier support to end users for either PC, server, or mainframe applications or hardware.


- Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.


- Simulates or recreates user problems to resolve operating difficulties.


- Recommends systems modifications to reduce user problems.


- Must be familiar with using deployment and inventory tools such as the Microsoft Management Console, Dameware, and the Microsoft Systems Center Configuration Manager (MSCCM)


- Must be designated IA Technology (IAT) Level I personnel.


- Must have MS Certified Desktop Support Technician (MCDST) certification at time of award (preferred) or within 6 months of award.



  • Need TS eligibility and will need to have an in-scope SSBI. Contract requires access to Secret level systems and information. Requires elevated accesses to information systems and must be granted IT-1 levels of systems accesses from DISA.

Categories

  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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Help Desk Support

Randstad Technologies
Annapolis, MD 21402

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Help Desk Support

Randstad Technologies
Annapolis, MD
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