9 days old
2018-05-142018-06-11

Help Desk Specialist

Wilsonville, OR 97070
  • Job Code
    620707
  • Payrate
    $14 To $17

Job Description:


Seeking a Help Desk Specialist to solve customer problems over the phone (software installation, networking, etc.) Provide support to internal/external sales personnel, resellers, and end user customers Set up and maintain data bases for customers and resellers in back office systems Accomplish tasks without considerable direction and /or supervision


Responsibilities:


- Solve customer problems over the phone (software installation, troubleshooting, etc.)


- Assist customers by troubleshooting software at a highly professional level


- Analyze and identify symptoms of a problem to provide an end-to-end solution


- Accomplish tasks without considerable direction and /or supervision


Requirements:



  • High School Diploma or equivalent
  • Proficiency with Microsoft Excel , Microsoft Office, and data bases.
  • Knowledge of network operating systems and network setup. Strong telephone communication skills.
  • Excellent phone support and troubleshooting
  • Prior work experience in Help Desk Support, Customer Service and or Technical Support environments. Prior administrative experience, with an emphasis on working with databases.
  • Preferred: Advanced Networking skills would be a plus

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Help Desk Specialist

Randstad Technologies
Wilsonville, OR 97070

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Help Desk Specialist

Randstad Technologies
Wilsonville, or
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