9 days old

Help Desk Specialist to Support Marketing

West Des Moines, IA 50266
  • Job Code
  • Payrate
    $15 To $21

Acts as a liaison between client area and technical organization by assisting in the planning, conducting, and directing of the analysis of business problems to be solved with automated systems. Works closely with more experienced Business Systems Consultants on revising existing systems that are cost effective and meet business requirements.: 6+ months IT experience.

Main Job Tasks and Responsibilities

- Provide first level contact and convey resolutions to customer issues via phone, electronically and advise user on appropriate action

- Utilize excellent customer service skills and exceed customers' expectations

- Research questions using available information resources and properly escalate unresolved queries to the next level of support

- Follow standard help desk procedures, track and route problems and requests and document resolutions

- Follow up with customers, provide feedback and see problems through to resolution

- Recommended procedure modifications or improvements

- Preserve and grow your knowledge of help desk procedures, products and services

Education and Experience

- Bachelors degree preferred

- Technical aptitude including strong proficiency with Microsoft Office software, hardware and other equipment

- Knowledge and experience of customer service practices

- Experience and training in troubleshooting and providing help desk support

- Knowledge and experience in marketing processes and practices,

Key Competencies

- oral and written communication skills

- learning skills

- customer service orientation

- problem analysis

- problem-solving

- adaptability

- team interaction

- planning and organizing

- attention to detail

- stress tolerance


  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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Help Desk Specialist to Support Marketing

Randstad Technologies
West Des Moines, IA 50266

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Help Desk Specialist to Support Marketing

Randstad Technologies
West Des Moines, IA

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