14 days old
2018-04-102018-05-08

Help Desk Specialist

Oak Ridge, TN 37830
  • Job Code
    613619
  • Payrate
    $17 To $20

We are currently seeking a Help Desk Analyst for our Fortune 500 client located in the Oak Ridge, TN area.


Job Responsibilities



  • Provide first line technical support to computer customers with questions regarding account administration, distribution of software and documentation, system and network status,
  • Input support incident into incident management tool.
  • Interacts daily with supervisor, peer groups, and customers. Interaction involves exchange or presentation of factual information.
  • Hours of operation are 24 x 7 except holidays. Flexibility with schedule to meet the customer's need is required.


Skills



  • Comprehensive knowledge in the use of personal computers and software applications.
  • Ability to communicate results effectively in both oral and written form; compose correspondence and reports.
  • Experience in desktop and networking support, IT concepts and help desk software.
  • Proficient with MS Windows and Office, VPN Remote-access and anti-virus software.
  • Must be able to think logically and act decisively in critical situations.
  • Demonstrate customer service, leadership and team skills.
  • Position requires a Secret Security Clearance.
  • Must be able to obtain Security + and ITIL V3 Foundations certifications within 6 months of start.


Preferred Qualifications



  • Spectrum, TrustWave, Active Directory, ServiceNow, and SharePoint is a plus.


Equal Opportunity Employer: Race, Religion, Color, Sex, Disability, National Origin, Age, Genetic Information, Protected Veteran Status, or any other legally protected group status.

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Help Desk Specialist

Randstad Technologies
Oak Ridge, TN 37830

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Help Desk Specialist

Randstad Technologies
Oak Ridge, TN
US

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