9 days old

Help Desk Specialist

Oak Ridge, TN 37830
  • Job Code
  • Payrate
    $13 To $15

Are you looking for a Customer Service position? Are you friendly, charismatic and love helping people on the phone? This may be a great opportunity for you! We are currently seeking a Help Desk Specialist for our Fortune 500 client located in the Oak Ridge, TN area.

Key functions

  • Respond to problems as reported by the customer
  • Record incidents in tracking system
  • Diagnose, Troubleshoot and document incidents
  • Track progress of incidents


  • Possess excellent oral and written communication skills. Must be able to clearly communicate with both internal and external customers.
  • Comfortable working in a fast-paced environment. Able to multi-task and set priorities to ensure completion of daily responsibilities.
  • Flexible individual who can work independently and in team environment.
  • Work with Microsoft Office
  • Basic understanding of NOC and SOC

Hours of Operation: 24x7 - Must be flexible with schedule


High school degree or equivalent and 2+ years technical training or related experience.

Successful applicants must be legally authorized to work in the U.S.

Equal Opportunity Employer: Race, Religion, Color, Sex, Disability, National Origin, Age, Genetic Information, Protected Veteran Status, or any other legally protected group status.


  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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Help Desk Specialist

Randstad Technologies
Oak Ridge, TN 37830

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Randstad Technologies
Oak Ridge, TN

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