8 days old
2018-01-092018-02-06
  • Job Code
    595086

1- 3 years experience


1 year contract


Level 1


Greenville, SC


2nd shift (3-11pm)


Job Function/ Description



  • Serving as initial point of contact for telephone and e-mail inquiries for internal applications, hardware, printers and remote technology
  • Experience with Helpdesk ticket tracking software
  • Knowledge of remote desktop support tools
  • Following up on any outstanding issues with clients regarding status and closure of incidents/requests
  • Manage user accounts updates, password resets
  • Troubleshoot and resolve hardware, software and network problems (Desktops, Laptops, Applications, IP Phone, Network)
  • Manage and support network Multi-function printers
  • Document procedures, FAQs, and inventory of assets
  • Strong working knowledge of core applications/operating systems including Windows 7, Microsoft Office/Outlook, IE browser/Chrome, Imaging Software, and Active Directory
  • Setup and configure PC Desktop and Notebooks
  • Experience with CAT5e cabling and RJ-45
  • LAN/WLAN Access/Authorization support


The candidate should have at least 1~3 year experience as desktop support and be able to work second shift. Previous experience with Support Ticketing systems a must


Qualifications



  • Excellent problem-solving, communication and interpersonal skills
  • Ability to prioritize and organize work to meet defined SLA's
  • Respond to Users Help Desk Request and remote offices in a timely manner.
  • Be able to work as a team member
  • Must be willing to work in a fast-paced environment
  • Excellent customer service skills.

Categories

  • Information Technology

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Randstad Technologies
Greenville, SC 29601

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Greenville, SC
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