7 days old
2018-01-122018-02-09

Help Desk

East Brunswick, NJ 08816
  • Job Code
    595952

Our client has an immediate opening for a Help Desk Analyst with PC support experience as well.


The Help Desk analyst will be providing systems support to internal users and a remote users. Qualified candidate will investigate and resolve IT problems, document all issues, and escalate as needed.



  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Respond to queries either in person or over the phone.
  • Respond to email messages for customers seeking help.
  • Run diagnostic programs to resolve problems.
  • Install, modify, and repair computer hardware and software.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and Wi-Fi networks.
  • Install computer peripherals for users.
  • Setup and support telephony and mobile devices.
  • Follow up with customers to ensure issues have been resolved.
  • Assist with the onboarding of new users including setup of equipment.
  • Train computer users.
  • Write training documentation.
  • Asset management of all IT hardward


Qualifications:


An Associates or 2 year degree required (BS in Information Technology or Computer Science highly preferred) along with a one to 2 years' business experience in helpdesk, IT support.



  • Excellent, hands- on, working knowledge of, and experience with, desktop hardware and peripheral units/components and their connectivity in a wired and/or wireless environment, PC and computer terminology, PC operating systems/applications required.
  • Excellent, hands-on, working knowledge of, and experience with. Microsoft Operating Systems and Microsoft Office products required.
  • Excellent written and oral (phone and in-person) communications skills required.
  • Ability to interact with people at various corporate levels required. .
  • Ability and willingness to work additional hours as needed required.

Categories

  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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Help Desk

Randstad Technologies
East Brunswick, NJ 08816

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East Brunswick, NJ
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