27 days old
  • Job Code


The focus is answering Audit & Accounting product requests and providing on-demand technical support for our Checkpoint suite of services. Our customers include practitioners from the major accounting firms and Fortune 500 companies.


With using active listening skills, you will:

- Provide front line queue support for customers; communicating technical support processes to customers in clear and understandable terms.

- Problem solving by collecting data, establishing facts, and drawing valid conclusions in a timely basis.

- Consistently meet customer expectations for service quality and is able to identify solutions for improving customer experience.

- Meet metrics and standards as defined by the department, and enter all requests into Salesforce database.

- Create knowledgebase content documenting known errors, workaround, procedures and application specific information.

- Keep abreast of new industry trends and how they would interact with Company products.

- Special projects as assigned.


- High School diploma or equivalent required; Bachelor's degree preferred.

- 3+ years' experience in a technical environment. Will accept I.T. related degree in lieu of technical experience.

- 2+ years' customer service experience.

- Professional demeanor; ability to interact positively with customers.

- Strong interpersonal and oral/written communication skills with the ability to relate well and cooperate with others.

- Good organizational and time management skills.

- Solid working knowledge of the Windows Operating System, including but not limited to Windows 7 and up.

- Working knowledge of Windows registry, file and folder security, local/domain user security, and operating system troubleshooting.

- Working knowledge of SQL 2008 R2 preferred.

- Must be knowledgeable in supporting Internet Explorer (Chrome, Fire Fox).

- Understanding of standard client/server, networking and internet fundamentals.

- Understanding of MS Office and support of add-in services.

- Knowledge of Windows Server 2003/2008 or Terminal Services a plus.

- MCSE or other technical certifications a plus.


  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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Randstad Technologies
Carrollton, TX 75006

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Carrollton, TX

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