27 days old
  • Job Code
    577188

Description


The focus is answering Audit & Accounting product requests and providing on-demand technical support for our Checkpoint suite of services. Our customers include practitioners from the major accounting firms and Fortune 500 companies.


Responsibilities:


With using active listening skills, you will:


- Provide front line queue support for customers; communicating technical support processes to customers in clear and understandable terms.


- Problem solving by collecting data, establishing facts, and drawing valid conclusions in a timely basis.


- Consistently meet customer expectations for service quality and is able to identify solutions for improving customer experience.


- Meet metrics and standards as defined by the department, and enter all requests into Salesforce database.


- Create knowledgebase content documenting known errors, workaround, procedures and application specific information.


- Keep abreast of new industry trends and how they would interact with Company products.


- Special projects as assigned.


Qualifications:


- High School diploma or equivalent required; Bachelor's degree preferred.


- 3+ years' experience in a technical environment. Will accept I.T. related degree in lieu of technical experience.


- 2+ years' customer service experience.


- Professional demeanor; ability to interact positively with customers.


- Strong interpersonal and oral/written communication skills with the ability to relate well and cooperate with others.


- Good organizational and time management skills.


- Solid working knowledge of the Windows Operating System, including but not limited to Windows 7 and up.


- Working knowledge of Windows registry, file and folder security, local/domain user security, and operating system troubleshooting.


- Working knowledge of SQL 2008 R2 preferred.


- Must be knowledgeable in supporting Internet Explorer (Chrome, Fire Fox).


- Understanding of standard client/server, networking and internet fundamentals.


- Understanding of MS Office and support of add-in services.


- Knowledge of Windows Server 2003/2008 or Terminal Services a plus.


- MCSE or other technical certifications a plus.

Categories

  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

Featured Jobs

Career News

Share this job:

Help Desk

Randstad Technologies
Carrollton, TX 75006

Share this job

Help Desk

Randstad Technologies
Carrollton, TX
US

Separate email addresses with commas

Enter valid email address for sender.

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast