10 days old
2017-11-102017-12-08

Help Desk Analyst

North Canton, OH 44720
  • Job Code
    587296
  • Payrate
    $14 To $14

Our client in Canton, OH area is looking for a Help Desk Analyst.


The Help Desk Analyst will run reports via proprietary application (training provided), identify system issues, create and route help desk tickets to support desk and/or resolve issue (as directed by management), perform ticket closure on resolved issues/tickets.


- Associate's degree in computer-related field or equivalent from two-year college or technical school OR 1 - 2 years related experience and/or training in a technically oriented customer service deparement; or equivalent combination of education and experience


- Must be PC proficient with working knowledge of various software applications and on-line systems


- knowledgeable with Microsoft products - strong knowledge of MS Excel


- Ability to define problems, collect data, establish facts, and draw valid conslusions


- Ability to follow a variety of technical instructions


- Relies on instructions and pre-established guidelines to perform the functions of the job


- Should possess strong ability to work in a team environment


- Strong communication and interpersonal skills


- Excellent organizational, time management and multi-tasking skills


- Strong troubleshooting skills


- Self-starter with positive attitude


- Must be dependable and have ability to adapt to a continuously changing environment"

Categories

  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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Help Desk Analyst

Randstad Technologies
North Canton, OH 44720

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Help Desk Analyst

Randstad Technologies
North Canton, OH
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