26 days old
2017-12-212018-01-18

Help Desk Analyst

Mechanicsburg, PA 17055
  • Job Code
    590896

Help Desk Analyst Needed in Mechanicsburg!


Help Desk Level 1 position. Responsible for taking inbound and outbound Help Desk interactions. Providing excellent customer service. Able to type 40+ words per minute. Ability to perform under high pressure environment. Dependable and punctual. previous Help Desk experience is a plus


Document, track, and troubleshoot incidents to agreed service standards and service levels


Perform trouble call resolution, diagnosis of complex problems, advanced problem resolution, customer support follow-up, and professional interaction with end-users


Must have Cisco Jabber experience. IT troubleshooting experience would be great.

Categories

  • Information Technology

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Help Desk Analyst

Randstad Technologies
Mechanicsburg, PA 17055

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Help Desk Analyst

Randstad Technologies
Mechanicsburg, PA
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