6 days old
2018-08-142018-09-11

Help Desk Analyst

Lynchburg, VA 24504
  • Job Code
    622003
  • Payrate
    $18 To $18
job summary:

Randstad is looking for IT Help Desk Analyst to join their team in Richmond and Lynchburg, VA.

Shifts Available:

1) Mon-Fri 6:30am-3:30pm, Mon-Fri 9am-6pm

40 hours per week- Must be open to a flexible schedule

Lynchburg, VA

Job Description:

The Help Desk Analyst answers inbound calls from global customers as well as internal system users and is responsible for providing first level operational and technical support.

  • Provide IT operations support in a team Help Desk environment. Adjust working hours and schedule as needed.
  • Develop and exhibit technical subject matter expertise on the supported systems and associated business processes.
  • Drive and coordinate high impact, complex and cross-functional incidents to resolution by following established processes involving resources from Genworth and/or vendors.
  • Communicate written incident updates using team standards in a pre-determined time bound fashion to all levels of IT and business audience.
  • Assess impact of issues and ensure proper severity assignment.
  • Ensure Support Guides and related documentation is up-to-date.
  • Regularly identify and implement improvement opportunities.
  • Fulfill corporate compliance tasks including mandatory training and weekly timesheets

Experience:

  • High School Diploma, GED or Equivalent Certification
  • 2 years IT experience in a customer service capacity. Call Center or Service Desk experience is preferred.
  • Proficiency with Microsoft Office 2016 (Outlook, Excel, and Word)
  • Experience with web navigation and support in a Microsoft Windows environment
  • Strong communication and interpersonal skills
  • A work ethic with a focus on quality, results and customer satisfaction
 
location: Lynchburg, Virginia
job type: Contract
work hours: 7 to 3
education: High School
 
responsibilities:

The Help Desk Analyst answers inbound calls from global customers as well as internal system users and is responsible for providing first level operational and technical support.

  • Provide IT operations support in a team Help Desk environment. Adjust working hours and schedule as needed.
  • Develop and exhibit technical subject matter expertise on the supported systems and associated business processes.
  • Drive and coordinate high impact, complex and cross-functional incidents to resolution by following established processes involving resources from Genworth and/or vendors.
  • Communicate written incident updates using team standards in a pre-determined time bound fashion to all levels of IT and business audience.
  • Assess impact of issues and ensure proper severity assignment.
  • Ensure Support Guides and related documentation is up-to-date.
  • Regularly identify and implement improvement opportunities.
  • Fulfill corporate compliance tasks including mandatory training and weekly timesheets
 
qualifications:
  • High School Diploma, GED or Equivalent Certification
  • 2 years IT experience in a customer service capacity. Call Center or Service Desk experience is preferred.
  • Proficiency with Microsoft Office 2016 (Outlook, Excel, and Word)
  • Experience with web navigation and support in a Microsoft Windows environment
 
skills:
  • Strong communication and interpersonal skills
  • A work ethic with a focus on quality, results and customer satisfaction

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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Help Desk Analyst

Randstad Technologies
Lynchburg, VA 24504

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