11 hours
2018-01-182018-02-15

Help Desk Analyst

Dallas, TX 75201
  • Job Code
    593803

Job Description:


Qualifications:



  • High School diploma, GED, or equivalent work experience.
  • Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.
  • Ability to write routine reports and correspondence.
  • Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
  • Ability to effectively present information to an internal department and/or large groups of employees.
  • Requires knowledge of financial terms and principles.
  • Ability to calculate intermediate figures such as percentages, discounts, and/or allocations.
  • Ability to understand and carry out general instructions in standard situations.
  • Ability to solve problems in standard situations. Requires intermediate analytical skills.
  • Detailed problem analysis. Intuitive problem-solving skills.
  • Adaptability to a highly-changing environment.
  • Decisions made with general understanding of procedures and company policies to achieve set results and deadlines.
  • Errors in judgment may cause short-term impact to co-workers and supervisor.


Responsibilities:



  • Answers and documents all help desk calls related to specific software applications for assigned area.
  • Provides end-user support for specific software applications Answers and documents all help desk calls related to specific software applications and computer hardware.
  • Provides end-user support for specific software applications.
  • May assist with some diagnosing hardware issues.
  • Creates and terminates new users related to specific software applications.
  • Creates and updates user security access.
  • Informs Information Technology Services of any operational problems.
  • Conducts system maintenance on network.
  • Reviews software literature for any software updates and upgrades.
  • Performs other duties as assigned.
  • No formal supervisory responsibilities in this position.

Categories

  • Information Technology

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Help Desk Analyst

Randstad Technologies
Dallas, TX 75201

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Randstad Technologies
Dallas, TX
US

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