12 days old

Help Desk Analyst

Annapolis, MD 21402
  • Job Code
  • Payrate
    $25 To $30

Job Description:

DISA JSC HD - HD Specialist III

Responds to and diagnoses problems through discussion with users.

- Ensures a timely process through which problems are controlled. Includes problem recognition, research, isolation, resolution, and follow-up steps.

- Supervises operation of help desk and serves as focal point for customer concerns.

- Provides support to end users on a variety of issues.

- Identifies, researches, and resolves technical problems.

- Responds to telephone calls, email and personnel requests for technical support.

- Documents, tracks, and monitors the problem to ensure a timely resolution.

- Provides second-tier support to end users for either PC, server, or mainframe applications or hardware.

- Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.

- Simulates or recreates user problems to resolve operating difficulties.

- Recommends systems modifications to reduce user problems.

- Must be familiar with using deployment and inventory tools such as the Microsoft Management Console, Dameware, and the Microsoft Systems Center Configuration Manager (MSCCM)

- Must be designated IA Technology (IAT) Level I personnel.

- Must have MS Certified Desktop Support Technician (MCDST) certification at time of award (preferred) or within 6 months of award.

  • Need TS eligibility and will need to have an in-scope SSBI. Contract requires access to Secret level systems and information. Requires elevated accesses to information systems and must be granted IT-1 levels of systems accesses from DISA.


  • Information Technology

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Help Desk Analyst

Randstad Technologies
Annapolis, MD 21402

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Randstad Technologies
Annapolis, MD

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