12 days old

Global Noc Analyst - 3rd

Rolling Meadows, IL 60008
  • Job Code
  • Payrate
    $30 To $36

Global NOC Analyst

The mission of the GTS NOC is to provide a central location for real-time monitoring, detecting, troubleshooting and driving efficient resolution of issues. Additionally this position will be responsible for providing Level 2 operational support for a broad range of information technology areas including Network WAN/LAN, Active Directory, Exchange, Citrix and Windows Servers.

Essential Duties and Responsibilities

  • Perform proactive and reactive network/infrastructure monitoring and health checks to minimize service disruptions and impact to end users
  • Serve as primary contact in identifying issues, troubleshooting/correlating issues, assessing impact and coordinating resolution
  • Engage teams for troubleshooting, drive efficient resolution of issues
  • Document all activities in ticketing system and shift turnover logs
  • Develop and maintain documentation that provides for efficient NOC operations (including maintaining inventory of sites, contacts, infrastructure and processes)
  • Development of knowledge and skills in network and system administration
  • Must have demonstrated ability to troubleshoot and isolate problems between network, server, and applications
  • Ability to manage multiple problems and calls with minimal mistakes, ensuring proper priorities are maintained through resolution
  • Excellent written, verbal and communication skills


  • 3 or more years related experience
  • Knowledge and experience with monitoring tools (Solarwinds Orion or Microsoft Systems Center Operations Manager (SCOM) a plus)
  • Technical aptitude and troubleshooting skills a must. Knowledge and experience with a variety of operating systems, hardware, applications and tools
  • Knowledge of the OSI model and experience with Cisco networking technologies (CCNA, other Cisco certifications a plus)
  • Proficiency with Microsoft Office Professional and Visio
  • Good working knowledge of all aspects of Microsoft Operating systems and related products using the Microsoft Windows platform (MCSE certification a plus).
  • Experience with virtualization (VM Ware) and Citrix suite of products (Xen App & Xen Desktop)
  • Knowledge of Active Directory, DNS, WINS, DHCP, Server 2008/2012, troubleshooting tools such as performance monitor
  • Willingness to work any 24x7/365 shift on a rotating schedule, and must be flexible to cover other shifts as needed for proper NOC coverage (including weekends and holidays)
  • Capability to work from home (Requires Internet connection).
  • Outstanding communication/interpersonal skills and ability to interact with all levels of an organization to resolve an issue
  • Ability to manage stress and work effectively in a fast-paced environment
  • Must be self-motivated and able to work with minimal supervision
  • Must work well in a team environment and assist team members based on fluctuating workload
  • Actively seeks out tasks that help develop skills, knowledge, and maturity of NOC operations

Desired Skills

  • Experience in a NOC or IT operations environment

  • Ability to translate technical information into business language
  • Able to work with internal and external customers
  • Experience managing technical bridge calls for outages and major issues, a big plus.
  • Experience managing Microsoft SQL Server and IIS
  • Working knowledge of Exchange 2003, 2007 and 2010 environments
  • The individual must have strong communication skills, good interpersonal skills, ability to work within a large organization and possess excellent time management skills
  • Customer focus with ability to understand how specific actions link to customer impact; ensures the customer's needs and impact on the business are at the forefront of all decisions and actions; maximizes customer satisfaction
  • Perform additional duties and work on projects as assigned to support the continued success of Gallagher technology services


  • Information Technology

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Global Noc Analyst - 3rd

Randstad Technologies
Rolling Meadows, IL 60008

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Global Noc Analyst - 3rd

Randstad Technologies
Rolling Meadows, IL

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