25 days old

German - Technical Support Service Account Manager

Dublin, DUBLIN D15
  • Job Code

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities
As the largest technology and consulting employer on a global scale IBM is a leader in this global transformation and we invite you to join our team.

The role of the TSS Account Manager is to manage all Technical Support Service (TSS) business in a defined territory.

Whether this is a renewal or new business your role is to protect the revenue stream associated with your accounts and develop additional revenue streams.

By understanding a customers support requirements you will utilise the portfolio of TSS offerings to meet clients expectations to increase support services within the clients business.

Support will be on both IBM and multi-vendor products and it is required to work independently and/or part of a wider IBM team to identify and close business.
  1. Are you an experienced sales person who can identify opportunities, manage the sales cycle while building relationships with clients and ensuring satisfaction?
  2. Can you manage accounts end to end and exceed half-yearly targets while helping clients achieve their goals?
  3. Can you sell on value and handle objections?
  4. Can you multitask and prioritise your business to achieve results?
  5. Can you manage a defined territory within a large multinational?
If your answer is yes to all 5 questions, we would welcome the opportunity to talk to you about joining our growing team of like-minded sales professionals.

IBM will provide sales training to improve your sales skills and provide mentors to ensure you develop to reach your potential.

  • You will be responsible for a defined territory or client set and reach or overachieve targets and goals.
  • Working with various sources you will develop new sales opportunities and drive them to closure.
  • Through continuous personal development you will become a subject matter expert and act as an influencer and trusted advisor for your clients.
  • Account management activities such as pricing, contract entitlement, invoicing queries and collection of debt are included in this role.You are expected to have a social media presence to promote the brand, engage, interact and influence your clients.
  • You are expected to find a resolution if you encounter an obstacle when generating business and manage to resolution.
  • You will need to have personal drive and ambition to make you stand out.
  • You will need to build your network of contacts both within IBM and your client base, making yourself the go to person for your specific field.
  • You will need to take personal interest in everything you do, putting your client first and address challenges.
  • You must have strong interpersonal skills and be able to present complex concepts, designs and solutions, verbally and visibly.

Required Technical and Professional Expertise
  • You must have a consistent track record of 2-3 years B2B sales, preferably in IT, as well as demonstrated account management.
  • You must have demonstrated skills in sales pipeline progression and forecasting, using CRM systems
  • You have an excellent Social Media presence and can demonstrate how you use social media tools in your sales role.
  • You will demonstrate excellent communication, negotiation and presentation skills
  • A high level of energy, initiative and dedication is required to enable you to work in a dynamic and challenging environment
  • You will be able to show evidence of your professional development through courses, certification forums etc
  • German Native/Professional

Preferred Technical and Professional Expertise
  • Focused on and motivated by both bringing value to the company and your own personal growth
  • Constantly willing to learn, dedicated and resilient
  • Experienced in IT background

About Business Unit
Digital Sales is a specialized sales organization with a purpose-built infrastructure consisting of Global Digital Sales Centers in Atlanta GA, Chicago IL, Dallas TX, and Littleton MA. Digital Sales teams engage with clients of all sizes and markets to grow their businesses by solving strategic and tactical business problems with IBM's proven cognitive and cloud technology solutions.

Your Life @ IBM
What matters to you when youre looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM
IBMs greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.



  • Computers Software and Hardware
Posted: 2019-12-23 Expires: 2020-01-22

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German - Technical Support Service Account Manager

Dublin, DUBLIN D15

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