1+ months

Genesys Developer

Manila, NCR
  • Job Code
  • Interaction Routing Designer (IRD) tool used to create and maintain routing strategies in-line with an enterprise code standard
  • Utilization of Configuration Management Environment (CME) transaction list objects to configure options in support of the routing strategies
  • Perform Production Implementation and Installations
  • Create formal documentation (standard Production Installation Document) depicting steps involved to implement code and supporting configuration into production, description of all changes, and testing considerations
  • Support of Systems Integration Testing and User Acceptance Testing
  • Provide Tier 3 support of the production environment to troubleshoot and resolve routing issues
Market Skills and Certifications

  • 10+ years of experience in working in Contact Center related technologies and primary skill set would be Genesys
  • Genesys Framework 7.x/8.x
  • Genesys Routing (IRD)
  • Genesys CME, SCI, Genesys Administrator 8.0 and CCPulse
  • Experience in working in Cisco/SIP VoIP Environment
  • Excellent verbal, written, and interpersonal communication skills
  • Shift schedule isnight shift (US Day Time)
  • Must be amenable to work on holidays/weekends should the business requires.
  • Work location: Uptown, Bonifacio Global City, Taguig City

Internal only: Interested team members must have at least 12 months tenure in current role and not under current Corrective Action. Team members should inform their manager prior application for career coaching and consultation on how the position you have applied fits in your career development plan



  • Telecommunications

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