5 days old

General Manager of Technical Support Services (TSS)

台北市, TAIPEI 110
  • Job Code

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities
The General Manager of Technical Support Services (TSS) is responsible for achieving the business budgets (signings, revenue, profit and cash flow growth), executing the cross-IBM strategy for market and developing strategies according to market size, capabilities and critical mass. The role is not only managing/driving sales related responsibilities, but integrating different teams (pre-sales, technical delivery, operations) for achieving the goal of technical services quality as well as economic development. The role needs to work closely with regional leaders and local stockholders to ensure business strategies and deliverables are fully aligned, manage external vendors and business partners to provide sufficient resources and support for delivery excellence.

The ideal candidate will be familiar with end to end life cycle of IT services delivery (on-site installation, maintenance and repair of IBM and multi-vendor systems and components, including hardware, networking products, software and operating systems.), experiences on services engagement and accounts management, furthermore, knowledgable on processes/risks management with crashes management.

Job Role Responsibilities:
- Develop the strategy with an understanding of the brand through a direct interaction with stakeholders and IBM business units to establish a strategy and roadmap that is based on customer demand of new and existing clients, capabilities, and technology platforms.
- Lead the teams including, sales, presales, and delivery to come up with creative solutions to market demand, in light of budget challenges and limits of skilled architecture and development resources.
- Manage and encourage technical teams to ensure service quality to meet client expectation with timely manner.
- Interlock with variable teams to ensure a common understanding of sales strategies as well as services delivery to plan of action for execution.
- Conducts complex negotiations reaching lasting agreements and commitments.
- People management with experienced on leading diversified teams, coaching with evidence and managing with growth mindset.

Required Technical and Professional Expertise
- Strong sales execution, account management and client insight especially on technical services business.
- Strong and experienced on IT services delivery model (systems, network, infrastructure).
- Strong personality and standing due to a challenging environment and tough discussions with markets
- Strong willingness to win with integrity.
- Fluent English

Preferred Technical and Professional Expertise

About Business Unit
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking.If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS isthe place for you!

Your Life @ IBM
What matters to you when youre looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM
IBMs greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.



  • Computers Software and Hardware
Posted: 2019-12-09 Expires: 2020-01-08

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General Manager of Technical Support Services (TSS)

台北市, TAIPEI 110

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