13 days old

Cloud Administrator

București, BUCURESTI 030171
  • Job Code

Your Role and Responsibilities

Ready to grow your career in the cloud? This is your chance to be part of a dynamic team of talented professionals who are supporting innovative, cloud-based cognitive analytics solutions in the new fast growing Industry Solutions Platforms division of IBM, focusing on delivery value add solutions to Financial Services Industry. Youll have the opportunity to contribute to shaping and honing our service offerings, as well as continuing to develop your technical skill set with the latest IBM technologies in terms of SaaS delivery and Cloud Operations.

The IBM Watson Financial Services Cloud Operations Specialist is a key role in the fast growing and dynamic IBM Watson Financial Services Solutions Cloud Delivery organization. This is a technical role supporting from internal infrastructure to application operations of our Analytics Solutions Software as a Service (SaaS) offerings, and involves working with customers, support, product management and development.

Primary Responsibilities include but not limited to:

  • Responding to SaaS customer issues related to the cloud environment, and working the corresponding tickets to resolution
  • Collaborating with Customer Support to resolve complex customer issues that span application and cloud infrastructure
  • Provisioning and setting up new customer environments.
  • Monitoring and responding to alerts that are generated on the components of our infrastructure and systems, including investigating for root cause and troubleshooting errors/issues
  • Installing updates and patches as needed to ensure the health and integrity of our infrastructure and systems
  • Developing and refining technical solutions to problems with provisioning, infrastructure, maintenance, and supportability
  • Developing automation and a systematic approach to configuration, deployment and infrastructure maintenance and recovery
  • Driving technical excellence and improvement across the organization, as well as across offerings
  • Owning and driving the technical operations piece of initiatives and projects related to automation, improvement and integrity of systems and infrastructure.

Skills and Technologies utilized include:
  • System administration, maintenance and troubleshooting on Microsoft Windows Server, Red Hat and CentOS-based Operating Systems
  • Linux shell scripting and PowerShell for automation
  • Hypervisors and virtualized environments (Xen, VMware)
  • Kubernetes and docker containers
  • Software as a Service (SaaS) delivery
  • Virtualized application and web servers, as well as related protocols like Hypertext Transfer
  • Protocol (HTTP and HTTP Secure), Secure Sockets Layer (SSL), Transport Layer Security ( TLS), and Secure File Transfer Protocol (SFTP)
  • Single sign-on solutions and the Security Assertion Markup Language (SAML) 2.0 standard
  • Active Directory and Domain Controllers is a plus
  • Network skills/understanding, fundamental; skills with firewalls/load-balancing is a plus
  • Database administration, Storage and Capacity management is a plus
  • Verbal and written communication skills, internally and customer-facing
  • Troubleshooting methodologies
  • Time management and prioritization

Work Environment:
We use a follow-the-sun support model between sites in Australia, Canada, USA, Romania and India. The team will be expected to work with teams from other time zones and ensure that customer issues have continuous attention. Work hours are flexible and can vary, depending on the offering supported. At times the workload may require extra effort that involves working past the normal end-time for the day.

Participation in the maintenance activity is required of all Cloud Admins. Participation in an on-call rotation is required, which involves being available some nights and weekends to work high priority issues.

Required Professional and Technical Expertise

Required Technical and Professional Expertise

  • A Bachelor's Degree in IT, Computer Science, or a similar discipline is preferred.
  • 3-years of experience in server or system administration
  • 2-years of experience in networking and infrastructure administration
  • 2-years of experience in database storage management, database scripting, database administration.
  • 2-years of experience in system virtualization
  • 1-year of experience in automation/scripting
  • English: Fluent

Preferred Professional and Technical Expertise
Preferred Technical and Professional Experience
  • 1-year of experience in a customer facing technical support role
  • 1-year of experience in a cloud solution delivery role

About Business Unit
IBM Industry Platforms provides a range of strategic technologies to remove much of the cost and complexity of delivering core business functions. By delivering artificial intelligence, analytics, security, blockchain and cloud technology as a service, and in a complete platform tailored to the needs of each industry, IBM helps clients become more customer-centric, balance costs and mitigate risk.

Your Life @ IBM
What matters to you when youre looking for your next career challenge?

Maybe you want to get involved in work that really changes the world. What about somewhere with incredible and diverse career and development opportunities where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM
IBMs greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.



  • Computers Software and Hardware
Posted: 2019-07-10 Expires: 2019-08-09

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