9 days old

Fraud Operations Manager

Pasadena, CA 91107
  • Job Code
  • Payrate
    $110,000 To $130,000


The Fraud Operations Manager will manage a team of fraud detection analysts responsible for reviewing all fraud alerts and related accounts and transactions. The Fraud Operations Manager will establish processes and procedures ensuring the team meets all SLAs while maintaining decision accuracy, proactively identify areas of opportunity and lead efforts to build up team to industry best practices.


Train, coach and manage fraud detection analysts

Establish processes and procedures and develop monitoring to ensure adherence

Develop dashboards and operational metrics

Provide subject matter expertise on fraud

Identify tools and system enhancements to improve efficiency and fraud detection capabilities

Proactively work with analytics team and fraud product owners to identify trends and recommend fraud prevention solutions

Communicate operational metrics, processes and fraud review results to senior management team


Bachelor's degree in Business, Finance or related field

Five (5) or more years of previous management experience.

Previous fraud experience with a merchant, card issuer or bank.

Proficient with MS Excel, Access, Word, PowerPoint and VBA

Ability to adapt to constantly changing requirements

Resourceful with strong creative problem-solving skills

Strong verbal and written communication skills and the ability to interact professionally with diverse groups of managers, supervisors, and subject matter experts

High professional integrity given the daily requirements to handle confidential and proprietary data.


  • Management

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Fraud Operations Manager

Randstad Technologies
Pasadena, CA 91107

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Randstad Technologies
Pasadena, CA

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