20 days old

Firewall Engineer

Glen Mills, PA 19342
  • Job Code

We have an excellent opportunity for a Firewall Engineer for one of our premier clients.

The primary objective of the position is to provide monitoring and operational support within the Security Operations Center ensuring that the SOC managed firewall services are highly available.

The SOC Firewall Engineer role requires advanced to mastery skills that enable the individual to deliver a high level of service and to meet the expectation from the business of a highly available, agile, firewall infrastructure. Advanced knowledge of core, specialized and technical competencies is required, along with a solid understanding of an enterprise IT infrastructure operational environment, adhering to idustry best practice.

Primary Responsibilities:

  • 24x365 Firewall monitoring, operation and management.
  • First responder to monitored alerts, incidents and issues.
  • Service request fulfillment for firewall global policy and other security extension changes (VPN, IPS, URL Filtering, Application Control, etc.)
  • Perform firewall policy changes, analysis and clean-up as requested by firms.
  • Provide visibility and insight to assist member firms with firewall activity and usage information.
  • Follow through with firm and vendor resources to close out availability, performance, and security incidents that involve firewalls in any client location.
  • Second level support and escalation path for the SOC operations group.
  • Coordinate triage and troubleshooting activities with member firms and all support staff.
  • Accountable for execution according to established standards, procedures, and processes.
  • Able to communicate and work with customers and peers in different time zone and countries,
  • Excellent written and verbal communication skills required. Must be able to easily analyze and communicate complex ideas to all levels of management.

Additional responsibilities:

  • Cross-Functional support for development and implementation of systems
  • Ensure SOC firewalls services and systems are always available and reliable
  • Monitor the Service Desk system
  • Participate in planned "Systems Day" and other maintenance activities
  • Participate in a 24x7x365 on-call rotation
  • Respond to and manage service issues and problems
  • Responsible for awareness and compliance to policy and guidelines of the ISMS
  • Report, pursue, communicate, and when needed escalate any breaches in information security or policies
  • Able to coordinate and work with on-site network engineers during the outage situations.
  • Adhere to established incident management SLA and SLOs.
  • Able to document troubleshooting/process related documents for the team.


  • Bachelor's Degree/College Diploma in Computer Science or equivalent industry experience

Years of Experience * : 3-5

Technical Skills:

  • Has advanced understanding of network and firewall technologies, processes and issues, sufficiently enough to be able to understand how to proceed further and advise customers.
  • Has advanced experience of Cisco network devices and Check Point firewall technologies. Knowledge of other firewall vendor technologies is a plus.
  • Has advanced understanding of networking (WAN), network domains (internet, intranet, DMZ), intrusion detection systems and security incident event monitoring
  • Has understanding of firewall security extensions such as: url filtering, application control and IPS.
  • Has experience of monitored security events and forensic tools and techniques, including malware analysis
  • Understanding of advanced firewall features and centralized management policies and tools.
  • Candidate should possess advanced troubleshooting skills during the network outages and able to work with the member firms in resolving the network incidents.
  • Awareness of related policies and standards; Demonstrates ability to apply established processes, activities and techniques; Understanding of the tools and resources available to execute the processes, activities and techniques
  • Understanding of reporting and analysis. Ability to use reporting tools to collect data and to provide output with basic interpretation.
  • Demonstrates thorough understanding of IT Governance concepts and ability to ask appropriate questions to adhere to governance; Understanding of how governance has been implemented within SOC and knowledge of when to escalate
  • Ability to utilize capabilities of performance management tools. Ability to create test criteria, validate performance tests
  • Understands technology and technical concepts; Communicates effectively with stakeholders and team members regarding technical concepts

Other Qualifications

  • Professional Qualifications are preferred, including:

    • Cisco Network Qualifications - CCNA, CCNP
    • Check Point Qualifications - CCSA, CCSE, CCMSE
    • Linux Qualifications

  • ITIL Managers Qualification


  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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Firewall Engineer

Randstad Technologies
Glen Mills, PA 19342

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Firewall Engineer

Randstad Technologies
Glen Mills, PA

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