11 days old
2018-01-092018-02-06

Financial Desk Network Tier II

Chesterfield, MO 63017
  • Job Code
    595068
  • Payrate
    $30 To $34

Randstad Technologies is seek at Financial Desk Network Tier II


Description


The Financial Support Operations Technician II will act as the single point of contact for Incident Management and Change Management for low latency, sensitive market data clients. Incident Management will consist of proactive monitoring, diagnosis, and resolution of incidents in a 24x7, fast paced, team orientated operations center. The Financial Support Operations Technician II will interface directly with enterprise and strategic customers, 3rd party vendors (Field Service Technicians and Telecommunications Technicians), Financial Exchange Vendors, and internal resources to ensure a superior customer experience.


Position Objectives:


- Deliver superior customer service through professional, comprehensive, and timely communication for all Incidents and Requests for Change


- Provide timely response, escalation, and resolution to promote the rapid restoration of services for all incidents


- Provide methodical and successful execution of customer change requests


- Maintain network stability through advanced troubleshooting, timely resolution of customer incidents, and proactive maintenance


- Ensure all internal systems and customer environments are operational through the use of Network/System Monitoring


- Execute pre-approve change activities in a multi-tenant environment


Essential Duties:


- Identify resolve and escalate issues according to procedural documentation and training


- Incident management of low latency multicast and unicast connectivity over the COIN network


- Provide and obtain timely updates to/from relevant parties (internal and external)


- Manage incidents to resolution in a timely manner


- Monitor customer and infrastructure environments to quickly identify and resolve incidents


- Management of telecommunications vendors, including but not limited to:


o Ensuring that vendors are actively troubleshooting incidents that occur within their network (including the local exchange network)


o Confirm that vendors are adhering to service-level agreements (SLAs)


- Other duties as assigned


Critical skills:


- Previous enterprise, IT or service provider experience


- Ability to quickly adapt to advancing technologies and procedural changes


- Proven incident and problem solving (troubleshooting) skills with an emphasis on a timely resolution


- Ability to coordinate and communicate effectively with other technologists and business partners to maintain high service levels in a demanding environment


- Ability to work well in team environment


- Excellent verbal, written and analytical skills


Desired skills:


- Hands on experience with one or more of the following:


o Network and Systems technologies


? Network LAN and WAN Protocols (RIP, OSPF, BGP, IS-IS, EIGRP, MPLS, PIM, IGMP)


? Telecommunications Technologies (T1, DS3, IMA, MetroE, BERT, loop testing)


? Corvil Network Latency Systems


? HP Openview (NavisCore) Network Management Systems


? IBM NetCool System Monitoring Suite


o Network and Systems hardware platforms


? Cisco routers and switches


? Juniper routers and switches


? Corvil Sequence Gap Analyzers


- Ability to analyze packet captures (.PCAP files)


- Familiarization with Global Financial Exchanges


- Familiarization with SAS-70 and ITIL guidelines and practices


- Technical certifications in areas of expertise (Cisco, Juniper)


Education or Equivalent Experience:


- Associates degree or equivalent education in related fields


- Certificates of training in associated fields/equipments


- Minimum 3-5 years related experience in specific technology or equivalent.

Categories

  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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Financial Desk Network Tier II

Randstad Technologies
Chesterfield, MO 63017

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Financial Desk Network Tier II

Randstad Technologies
Chesterfield, MO
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