1+ months
2017-11-302018-02-19

Financial Collections Representative

Manila, NCR
  • Job Code
    16875BR-1
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $2.0 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 8,500 locations, 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 42 countries and territories to support customers who conduct business in the global economy. With approximately 273,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 25 on Fortunes 2017 rankings of Americas largest corporations. Wells Fargos vision is to satisfy our customers financial needs and help them succeed financially. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.


Responsibilities
  • Interact with customers by telephone to provide and/or gather more complex information and determine reason for delinquency
  • Evaluates customers financial situation and negotiates for full payment or creates terms for repayment
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints or comments, as well as actions taken
  • Entry level collector; generally is completing or has completed a collections training program or has equivalent experience.
  • Knowledgeable of company products and services, policies, procedures, collections systems and how to apply this knowledge when communicating with delinquent customers.
  • Understands State and Federal regulations governing collection practices.
  • Knowledgeable of how to interpret and document information from various sources within the company's computer systems.
  • Uses auto-dial system to initiate customer contact and determine reason for delinquency; evaluates customers' financial situations and negotiates terms of repayment to bring account current.
  • May be responsible for skip tracing and/ or collateral analysis.
  • Refers more complex issues to higher level Collections staff.


Internal only: Interested team members must have at least 12 months tenure in current role and not under current Corrective Action. Team members should inform their manager prior application for career coaching and consultation on how the position you have applied fits in your career development plan

Team members support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business units risk appetite and all risk and compliance program requirements.
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Financial Collections Representative

Wells Fargo
Manila, NCR

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Wells Fargo
Manila, NCR
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