25 days old

Field Systems Technician

Knoxville, TN 37901
  • Job Code
    578251
  • Payrate
    $20 To $22

Our success depends on having the best and brightest employees, and helping them attain their personal and professional goals while delivering excellence in patient care and business results. Our employees embody our culture which is based on six core values supporting our promise to improve the quality of life of every patient every day. These core values are: Patients and Partners First, Honesty and Integrity, Quality and Compliance, Collaboration, No-Limits Mindset and Results Oriented.


PURPOSE AND SCOPE:


Under general supervision, provides day-to-day IT technical support for hardware and software, to users within the assigned division and administrative offices.


RESPONSIBILITIES:



  • Responsible for providing Tier II computer desktop support to field locations in accordance with established policies and procedures.
  • Coordinate the configuration and installation of all personal computers, terminals, and thin clients within the assigned business unit locations according to established company guidelines and standard operating procedures and assist with the performance of on-site preventative maintenance, routine repair and calibration after installation as needed.
  • Maintain, analyze, and troubleshoot computer systems, hardware, printers, and computer peripherals.
  • Document equipment location and complete software upgrades when necessary.
  • Coordinate hardware repairs with the appropriate warranty vendors.
  • Provide support to end users on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems, then track and monitor the problems utilizing Remedy and Support Magic to ensure a timely resolution.
  • Participate in the testing and approval of images for desktop and laptop computers to be deployed to FMS locations in accordance to established company guidelines and standard operating procedures.
  • Assist users with backing up computer data on network file shares or CDRW drives.
  • Utilize an understanding of antivirus policy and process for detecting and removing viruses.
  • Educate users on FMCNA and FMS IT policies and procedures as necessary.
  • Ensures the integrity of all electronic data records by following FMS quality standards and the practice of Continuous Quality Improvement.
  • Other duties as assigned.


PHYSICAL DEMANDS AND WORKING CONDITIONS :



  • Travel to field locations, billing groups, and/or corporate meetings is required.


EDUCATION:


Associates degree in Computer Science or technical degree preferred


EXPERIENCE AND REQUIRED SKILLS :



  • 2+ years' related experience including networking & desktop support.
  • Comptia A+ Certification
  • MCP (Microsoft Certified Professional)



  • Valid driver's license is required
  • Must possess problem-solving skills, the ability to work independently, and have self-initiative
  • Ability to read, analyze, and interpret technical procedures
  • Ability to write reports, business correspondence, user instructions, and procedure manuals
  • Ability to present complex technical information to non-technical users in an understandable and concise format
  • Effective and cooperative team member


Employee will be required to obtain certification from computer manufacturer to demonstrate competence with computer hardware that is purchased by FMS locations. Certification must be obtained within three months of date hired into the position and must remain active at all times while employed in this position (FMS will fund the initial exam fee and will fund annual re-examination fees).

Categories

  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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Field Systems Technician

Randstad Technologies
Knoxville, TN 37901

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Field Systems Technician

Randstad Technologies
Knoxville, TN
US

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