16 days old
2018-04-032018-06-02

Field Services Technician

NYC Financial Information Services Agency
New York, New York 10001
  • Job Code
    340413
  • Job Type
    Employee
  • Job Status
    Full Time

Field Services Technician
NYC Financial Information Services Agency
# of Positions: 1
Job ID: 340413
Civil Service Title: COMPUTER ASSOC (OPERATIONS)
Title Code No: 13621
Level: 02
Title Classification: Competitive
Proposed Salary Range: $ 57,223.00 - $ 85,259.00 (Annual)
Work Location: 5 Manhattan West
Division/Work Unit: OPS/SS Technical Services

The Financial information Services Agency and the Office of Payroll Administration (FISA-OPA) has a vacancy for a Field Services Technician to manage and maintain the citywide DCD infrastructure. This includes:
• Maintenance and troubleshooting of the CityTime DCD infrastructure (comprised of over 2,000 Ingersoll Rand HP-4000 timekeeping devices, kiosks, fire walls and switches throughout the 5 New York City boroughs and Upstate New York). This work includes but is not limited to: unit replacement, part replacement, unit re-calibration, testing, cleaning and light electrical / networking tasks.
• Close monitoring of the incident queue, triage of new incidents, and reporting on the status of existing incidents.
• Providing timely response to DCD infrastructure incidents raised by other city agencies.
• Remote monitoring of the DCD infrastructure through Whats Up Gold monitoring software.
• Administration of the infrastructure via the CityTime application.
• Asset, Configuration and Inventory Management.
• Interfacing with other FISA teams (Wintel Team, Network Team, and Business Team) to resolve more complex infrastructure issues.

Minimum Qualification Requirements
1. A certificate from an accredited technical school (approximately 675 hours) with a specialization in computer operations, and two years of satisfactory full-time experience, acquired within the last eight years, working on large-scale mainframe computer operations or mainframe data communication networks; or
2. A baccalaureate degree from an accredited college and three years of satisfactory full-time experience, acquired within the last eight years, as described in "1" above; or
3. A four-year high school diploma or its educational equivalent and four years of satisfactory full-time experience, acquired within the last eight years, as described in "1" above; or
4. A satisfactory combination of education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must have at least two years of full-time experience, acquired within the last eight years, as described in "1" above.

Preferred Skills
• Candidate should be professional, self-motivated and able to prioritize and manage multiple tasks concurrently; excellent communication, customer service and problem skills essential.
• Candidate should have experience as a field service technician, having maintained and supported other computer hardware such as Windows desktops and printers. FISA will train a qualified candidate that possesses knowledge and skills in the IT field.

Additional Information
P197

To Apply
External applicants please visit https://a127-jobs.nyc.gov/ to apply to Job ID #340413. Current NYC employees may apply via Employee Self Service (ESS). While all complete applications will be given consideration, only candidates selected for an interview will be contacted by FISA-OPA.

Hours/Shift
Monday – Friday, 9am to 5pm.

Residency Requirement
New York City Residency is not required for this position.

FISA/OPA and the City of New York are Equal Opportunity Employers

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Field Services Technician

NYC Financial Information Services Agency
New York, New York 10001

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NYC Financial Information Services Agency
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