3 days old
2018-07-112018-08-10

Field Service Technician - Office Equipment and Technology Solutions

Phoenix, AZ
  • Job Code
    18-02201

Job Details

Job Title
Field Service Technician - Office Equipment and Technology Solutions
Description

POSITION PROFILE

Services and repairs a variety of company products and systems at customer locations usually within a specific geographic area. A Technology Service Technician is capable of handling a full workload in a standalone and or networked environment. Position requires Industry Certs

JOB DUTIES AND RESPONSIBILITIES

  • Achieves expected productivity levels associated with assigned workload and level of experience.
  • Manages territory, inventory and customer relationships.
  • Demonstrates excellent technical and customer relation skills.
  • Actively drives revenue generating opportunities through supply leads, contract sales, network support contract leads, equipment and print assessment leads.
  • Actively participates in Ricoh Extra Value program opportunities as defined, (CS212, etc) and bills accordingly.
  • Actively seeks opportunity for the field sale of small MFP/Printers.
  • Demonstrates ability to navigate company websites such as RWorld, TSRC, and RFG Esource to retrieve information / documentation as needed to troubleshoot and repair equipment.
  • Demonstrates Technical Expertise
  • Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on assigned equipment.
  • Trains Technology Services personnel on IT Services offerings and solution identification to help improve/increase their proficiency and effectiveness in the application of diagnostic techniques and solutions.
  • Interface and train with less experienced service technicians, and assist in completion of certifications in line with their career path. Provide mentoring or tutoring within TS teams to improve overall team capabilities.
  • Provide comprehensive technical support on advanced technologies in the IT network environment and can assist in the development and delivery of technology and skills development seminars.
  • Actively participates in Ricoh Extra Value program opportunities as defined, (CS212, etc) and bills accordingly.
  • Assists local service teams and FTSM as needed in all aspects of Ricoh business. May be tasked to lead projects or initiatives. Maintains productive, professional relationship with all company personnel.
  • Proactively seeks volume building opportunities that result in increased utilization of Ricoh equipment, supplies and services.
  • Performs Basic Connected installations, sets up IP addresses, downloads printer drivers and provides customer training on printing functions.
  • Performs troubleshooting and repairs or replaces equipment components as necessary on equipment that Ricoh supports.
  • Demonstrates required digital competencies associated with assigned products and level assignment.
  • Understands and promotes the use of performance equipment management/monitoring hardware, software, or applications
  • Completes technical training on new equipment as assigned.
  • Gains and holds certifications as required by company management assignment.
  • Demonstrates a good working knowledge of company supplied communication/testing devices such as computers and smart phones/tablets. Demonstrates the ability to use these devices to glean diagnostic and troubleshooting information as needed to repair equipment assigned.
  • Manages Territory
  • Effectively executes all required territory management and call handling procedures, using current field call management requirements..
  • Works closely with sales partners to maximize equipment leads and upgrade opportunities.
  • Maintains and manages own parts inventory with a high degree of accuracy.
  • Adheres to territory back-up plans.
  • Completes all required administrative tasks in an accurate and timely manner.
  • Complies with all company policies.
  • Customer Service
  • Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed.
  • Provides technical assistance to less experienced technicians.
  • Exhibits professional appearance and demeanor at all times.
  • Maintains productive, professional relationship with all company personnel.
  • Is positive and a contributing team member.
  • Responsible for maintaining a "car stock" inventory.
  • Understands and promotes the use of "MyRicoh" among customer base.
  • Performs other duties as assigned

QUALIFICATIONS (Education, Experience, and Certifications)

  • Typically Requires:
  • Requires journeyman level technical knowledge typically gained through completion of technical school and 2+ years of related experience.
  • Requires a valid state driver's license and minimum level of auto insurance coverage per company policy, as position entails extensive use of personal car while on company business.
  • CompTIA A+ and IT Fundamentals Certifications.

RICOH EMPOWERS WORKPLACES using innovative technologies & services enabling individuals to work smarter. Our people deliver on the promise of Service Excellence.

Ricoh offers a full portfolio of benefit and employee programs such as:

· Medical Coverage & Vision Coverage
· Dental Coverage
· Short/Long Term Disability
· Term Life and AD&D Insurance
· Spouse and Dependent Life Insurance
· Flexible Spending Account
· EAP and Work Life Benefits
· Time off Benefits including: Vacation, Sick, and Holiday
· Tuition Reimbursement......and many more

Ricoh offers Full Time and Part Time positions with a developmental path and a range of training resources to meet employees' different needs. From on-boarding training to continued development for all of our employees, we provide many resources to set our employees up for continued success.

Ricoh works to motivate employees with competitive pay and benefits that are affordable. We offer proven career paths - locally, regionally, and nationally.

WE ARE RICOH! Apply today!

Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.

Shift
1st
City
Phoenix
State
AZ
Req Number
18-02201

Categories

Industry

  • Other

Our mission is to imagine change, to create something different, something better — to deliver smarter ways to work. For nearly 80 years we've been transforming the way people work with breakthrough technologies, products and solutions that help businesses grow. And with our drive for innovation, creativity and ingenuity, we'll continue to help you create a blueprint for success.

We inspire our employees to think, create and imagine.

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Field Service Technician - Office Equipment and Technology Solutions

Ricoh USA
Phoenix, AZ

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Ricoh USA
Phoenix, AZ

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