10 days old
2018-01-112018-02-19

Field Service Team Lead

Shanghai, VA 23110
  • Job Code
    23261BR-1
Position Overview
Manage a team of Field Service Representatives (FSRs) which will be required to travel up to 80% of the time throughout China.

Responsibilities
  • Assign and schedule effective routing of inspections to ensure maximum risk containment and cost efficiency
  • Managing quality of field audits such that the condition of the collateral is assessed and reported properly in operating systems (AIMS, FSRO) for dealers in CDF China
  • Ensure collateral audits/physical inspections of financed inventories at dealer locations are periodically rotated in line with company procedures and reconciled appropriately
  • Complete physical inspections on problem accounts, assisting with rotations or when additional coverage is required by the business
  • Assist in developing other collateral audits (i.e. reconciliation of accounts receivable reporting) as new programs are added to the portfolio while making appropriate recommendations to senior leaders and follow up, driving timely resolution to reduce risk and minimize losses
  • Build relationships and coordinate with global subject matter experts and team members so that best-practices are shared, FSRO is utilized and the Field Audit Inspection Guide is maintained and up to date with global practices
  • Effectively collaborate with risk team members to resolve any disputes that may arise at the collateral audit and assist with the collection of funds on behalf of CDF for charges, sold and unpaid units, mature items, and demonstrators
  • Develop and coach team members to complete field audits in a timely and efficient manner and in accordance with CDF proprietary portfolio control policies and procedures
  • Identify any situations which place the company in a potential risk position and promptly report and make recommendations to senior leadership to minimize losses
  • Assist in coordinating repossessions and collateral reclamations based upon audits of dealers' records
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