4 days old

Field Service Representative

Yuma, AZ 85364
Business Group Highlights

Defense

The Defense group supports the Department of Defense (DoD) mission to keep our homeland and its citizens safe. We provide solutions to improve the Nation's defense by providing software, systems engineering, IT, training and logistics and fleet management solutions.

Responsibilities

Supports US Navy MV22 Blue Force Tracking to reduce life cycle costs and retain mission effectiveness and system availability.

The Field Service Representative for the TDL will primarily perform work at government facilities in Miramar (San Diego), CA and, when required, at the following government locations: New River, NC; Yuma, AZ; and Honolulu, HI, and elsewhere as required and approved by the COR. Normal duty work hours are 0800-1700.

Provides expert and second tier technical support and analysis to field engineers and technicians. Provides technical advice and guidance on installation, adaptation, configuration or enhancement of Company technical products, programs and systems. Tests, trains and fields support to customers regarding technical aspects of designated systems and services. Provides expertise for the resolution of technical problems, troubleshoots products and modifies products to customer requirements. Maintains network stability through advanced troubleshooting, timely resolution of incidents, and proactive maintenance to provide the maximum availability and optimal Mean Time To Repair. Provides training to customers. Travel is frequent and work is generally performed at the customer site. Reviews system and network configurations to ensure successful implementation of services into production. Provides expert and second tier technical support for the installation and repair of complex systems and outages. Partners with developers and engineers to reduce re-occurring incidents. Provides consultative assistance during off hours as needed. Senior level knowledge of designated systems. Answers questions about installation, operation, configuration, customization and usage of designated systems and services. Applies senior diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.

Qualifications

Requires 2 to 5 years with BS/BA or 0 to 2 years with MS/MA/MBA or 8 to 10 years with no degree.

About Perspecta

What matters to our nation, is what matters to us. At Perspecta, everything we do, from conducting innovative research to cultivating strong relationships, supports one imperative: ensuring that your work succeeds. Our company was formed to bring a broad array of capabilities to all parts of the public sectorfrom investigative services and IT strategy to systems work and next-generation engineering.

Our promise is simple: never stop solving our nations most complex challenges. And with a workforce of approximately 14,000, more than 48 percent of which is cleared, we have been trusted to just that, as a partner of choice across the entire sector.

Perspecta is an AA/EEO Employer - Minorities/Women/Veterans/Disabled and other protected categories.

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As a government contractor, Perspecta abides by the following provision
PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Categories

Industry

  • Information Technology
Posted: 2020-05-21 Expires: 2020-06-20

With offerings in mission services, digital transformation and enterprise operations, our team of 14,000 engineers, analysts, investigators and architects work tirelessly to create innovative solutions. We have the expertise and experience not only to devise solutions, but to execute on them successfully.

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Field Service Representative

Perspecta
Yuma, AZ 85364

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