17 days old
2018-06-292018-07-27
  • Job Code
    630374
job summary:
  • At company, the Enterprise Operations Center is the nerve center for our Global operations. Acting as the aggregation point for all alerts, active & historical performance data as well as providing a unified point of communication. We strive deliver proactive information to our partners in the infrastructure tower teams to keep company at the forefront. Working in a dynamic environment, making a direct impact to the business & having the freedom to provide innovative solutions is our mission.
  • We're looking for a team lead who is skilled in the instrumentation of highly available, complex environments.? This is an excellent position for a Sr. Engineer or Team Lead to help bring our Enterprise Operations Center to a higher level of performance using best of breed tools, practices & methodologies. Our candidate is passionate about rapid, repeatable and customer focused service.
  • The Challenge Ahead: Moving forward, we are striving to implement a nerve center for the greater company business. Operating with a laser sharp focus on customer service & an ever-evolving methodology, the EOC Team Lead will work to establish an Enterprise Operations Center that will enable company continued success & greater efficiency.
 
location: Carmel, Indiana
job type: Permanent
work hours: 9 to 5
education: No Degree Required
 
responsibilities:

RESPONSIBILITIES:

  • Provide alert response & remediation to enterprise business units.
  • Set the tone for team members, emphasizing a sense of ownership & urgency.
  • Maintaining proper staffing schedules
  • Conduct on-going training to foster a 'Constant Improvement' mentality.
  • Proactively instrument the infrastructure systems & applications to minimize customer impact.
  • Drive repeatable results through automation practices
  • Establish & maintain documentation as well define best practices for a knowledge base library aimed at rapid, low touch remediation.
  • Continually improve systems stability through defining & evolving best practices.
  • Opportunity to grow into the larger organization as a member of the engineering skill teams.
 
qualifications:

REQUIREMENTS:

  • Understanding of HR systems to conduct personnel feed-back.
  • Experience with ITIL/SCRUM processes.
  • Writing & reviewing RCA documents.
  • Ability to proper schedule resources in a 24/7 environment.
  • Familiarity with alerting methods & tools, such as Service Now, Solar Winds & Splunk
  • Understanding of infrastructure design principles
  • Working knowledge of modern process support methods such as Agile & SCRUM
  • Undergraduate degree or appropriate industry experience of 5+ year
 
skills: TOP SKILLS:

1. Hosting Experience and familiarity with alerting methods & tools, such as Service Now, Solar Winds & Splunk

2. Ability to take ownership and working with a sense of urgency

3. Ability to maintain a stable team and not panic in stressful situations


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Categories

Featured Jobs

Career News

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

EOC Team Lead

Randstad Technologies
Carmel, IN 46032

Share this job

EOC Team Lead

Randstad Technologies
Carmel, In
US

Separate email addresses with commas

Enter valid email address for sender.

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast