11 days old
2018-08-072018-09-04

Entry-level Service Desk Analyst

Columbus, OH 43215
  • Job Code
    637649
  • Payrate
    $20 To $28
job summary:

Service Desk Analyst- Columbus

Job Duties:

  • Provide technology support to via telephone, email and in person during normal business hours and after hours when on-call.
  • Perform incident management activities such as logging new events and updating/escalating existing events until closure in order to meet established KPI goals.
  • Research solutions to complex support issues and new product requirements.
  • Assist with creation of instructional documentation and maintenance for the Service Desk knowledge base.
  • Participate in activities for continued learning in order to enhance skills to be able to assist users.
  • Be a resource for other IT projects as requested.

Knowledge and Skills:

  • Advanced computer skills
  • Thorough knowledge of current versions of Microsoft Office and Microsoft Windows
  • Working knowledge of networking, IT functions and procedures
  • Familiar with the concepts of the IT Infrastructure Library (ITIL)
  • Superior customer service skills
  • Responsible and self-motivated
  • Excellent organization, time management and problem solving skills
  • Ability to adapt to changing priorities and critical situations
  • Strong listening, verbal and written communication skills
  • Ability to address rapidly changing priorities

Education and Experience:

  • Associate degree in related discipline required. Bachelor's degree in related discipline preferred.
  • 1-3 years technical support experience or in similar field preferred.
 
location: Columbus, Ohio
job type: Contract
salary: $20 - 28 per hour
work hours: 9 to 5
education: Associates
 
responsibilities:

Service Desk Analyst- Columbus

Job Duties:

  • Provide technology support to via telephone, email and in person during normal business hours and after hours when on-call.
  • Perform incident management activities such as logging new events and updating/escalating existing events until closure in order to meet established KPI goals.
  • Research solutions to complex support issues and new product requirements.
  • Assist with creation of instructional documentation and maintenance for the Service Desk knowledge base.
  • Participate in activities for continued learning in order to enhance skills to be able to assist users.
  • Be a resource for other IT projects as requested.

Knowledge and Skills:

  • Advanced computer skills
  • Thorough knowledge of current versions of Microsoft Office and Microsoft Windows
  • Working knowledge of networking, IT functions and procedures
  • Familiar with the concepts of the IT Infrastructure Library (ITIL)
  • Superior customer service skills
  • Responsible and self-motivated
  • Excellent organization, time management and problem solving skills
  • Ability to adapt to changing priorities and critical situations
  • Strong listening, verbal and written communication skills
  • Ability to address rapidly changing priorities

Education and Experience:

  • Associate degree in related discipline required. Bachelor's degree in related discipline preferred.
  • 1-3 years technical support experience or in similar field preferred.
 
qualifications:

Service Desk Analyst- Columbus

Job Duties:

  • Provide technology support to via telephone, email and in person during normal business hours and after hours when on-call.
  • Perform incident management activities such as logging new events and updating/escalating existing events until closure in order to meet established KPI goals.
  • Research solutions to complex support issues and new product requirements.
  • Assist with creation of instructional documentation and maintenance for the Service Desk knowledge base.
  • Participate in activities for continued learning in order to enhance skills to be able to assist users.
  • Be a resource for other IT projects as requested.

Knowledge and Skills:

  • Advanced computer skills
  • Thorough knowledge of current versions of Microsoft Office and Microsoft Windows
  • Working knowledge of networking, IT functions and procedures
  • Familiar with the concepts of the IT Infrastructure Library (ITIL)
  • Superior customer service skills
  • Responsible and self-motivated
  • Excellent organization, time management and problem solving skills
  • Ability to adapt to changing priorities and critical situations
  • Strong listening, verbal and written communication skills
  • Ability to address rapidly changing priorities

Education and Experience:

  • Associate degree in related discipline required. Bachelor's degree in related discipline preferred.
  • 1-3 years technical support experience or in similar field preferred.
 
skills: Service Desk Analyst- Columbus

Job Duties:

  • Provide technology support to via telephone, email and in person during normal business hours and after hours when on-call.
  • Perform incident management activities such as logging new events and updating/escalating existing events until closure in order to meet established KPI goals.
  • Research solutions to complex support issues and new product requirements.
  • Assist with creation of instructional documentation and maintenance for the Service Desk knowledge base.
  • Participate in activities for continued learning in order to enhance skills to be able to assist users.
  • Be a resource for other IT projects as requested.

Knowledge and Skills:

  • Advanced computer skills
  • Thorough knowledge of current versions of Microsoft Office and Microsoft Windows
  • Working knowledge of networking, IT functions and procedures
  • Familiar with the concepts of the IT Infrastructure Library (ITIL)
  • Superior customer service skills
  • Responsible and self-motivated
  • Excellent organization, time management and problem solving skills
  • Ability to adapt to changing priorities and critical situations
  • Strong listening, verbal and written communication skills
  • Ability to address rapidly changing priorities

Education and Experience:

  • Associate degree in related discipline required. Bachelor's degree in related discipline preferred.
  • 1-3 years technical support experience or in similar field preferred.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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Randstad Technologies
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