12 days old
2018-01-082018-02-05

Engineering Checker

Mossville, IL 61552
  • Job Code
    594743

Decription


Summary: Provide technical support to dealers by providing timely and accurate responses to technical inquiries via the replacement parts Technical Help Line.


Responsibilities:



  • Responsible for improving dealer satisfaction with our products by providing timely and accurate responses to technical inquiries via the Technical Help Desk (telephone), and associated emails
  • Provide dealers technical answers or assistance in the following areas:
  • Identification of correct replacement part usage, resolution of quality problems with products
  • appropriate repair methods and practices
  • information on applicable warranties
  • clarification on information in publications
  • locations of relevant publications and facilitating the return of failed components for evaluation.


Education Requirement


Education/Experience:



  • Technology degree or equivalent experience.
  • 2 - 4 years experience in / general knowledge of engineering, diesel mechanics or engine assembly/testing.


Technical Skills


Required:



  • Working knowledge of engines and engine components.
  • Technical knowledge of engines and engine components.
  • Must have excellent interpersonal and communication skills for face to face and by phone/email.


Desired:



  • Competent using: Service Information System (SIS), Technical Marketing Information (TMI), HVC Desktop, Call logging, and Technical Supplements.


Soft Skills



  • Excellent communication skills and phone etiquette.
  • Ability to provide superior support to customers via the phone.

Categories

  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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Engineering Checker

Randstad Technologies
Mossville, IL 61552

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Randstad Technologies
Mossville, IL
US

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