17 days old
2018-01-052018-02-02

Engineer-Technical Support

Durham, NC 27709
  • Job Code
    594349
  • Payrate
    $35 To $44



The ideal candidate demonstrates an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge. This is a great opportunity for someone with patience and an empathetic view of the customer to hone their skills and advance their career providing value to customers while working with an industry leader in networking technology.



- Provides second/third level technical support for Enterprise voice technologies to customers, partners, account teams, and other Technical Assistance Center engineers.


- Applies analytical skills and technical knowledge to solve product and network problems of moderate to high complexity.


- Provides technology/product training and intellectual property material as required.


- Acts as focal point for large account network problem resolution.


- Effectively utilizes moderate to complex lab setups to recreate and solve problems.


- Submits complete and correct bug reports in area of expertise.


- Ability to determine root cause and resolution for previously unknown problems.


- Interacts across TAC/HTTS/ROS teams and development teams at peer level.


- Acts as a technical expert and provides support on a global basis.



Required Product Knowledge and Technical Skills:



Working knowledge of Networking industry, products and protocols.



Able to determine problems and deliver known solutions with a high level of customer satisfaction.



Minimum 3-5 years' experience and a combination of the following; designing, deploying, configuring, supporting, trouble shooting, debugging and administering the following Unified Communications products, devices, solutions, and technologies for small, medium, large and/or enterprise businesses.



Technical Skills required: In-depth knowledge with some of the following:



- Cisco Unified Communications Manager (CUCM)


- Cisco Unified Mobility Manager (CUMM)


- Microsoft Windows Server (2000, XP, 2003, Vista)


- Microsoft Active Directory


- Unix (preferred RedHat Linux)


- Voice over IP (VoIP)


- VoIP protocols such as SIP, MGCP, SCCP, H.323, RTP/SRTP


- Cisco Emergency Responder (CER)



Candidate must have excellent verbal and written communication skills.


Ability to analyze, use and configure small to medium networks.


Ability to work effectively in an interrupt driven environment and provide guidance to other members of the work group.



Strong analytical and troubleshooting skills. Able to determine problems and deliver known solutions with a high level of customer satisfaction.



Typically requires BS in a technical field (CS/EE preferred) or equivalent plus 3-5 years related experience.



Desired Skills:



Voice CCIE desired but not required.



Categories

  • Information Technology

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Engineer-Technical Support

Randstad Technologies
Durham, NC 27709

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Randstad Technologies
Durham, NC
US

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