13 days old

Engagement Manager - Strategic

Multiple Cities, Multiple
  • Job Code

Your Role and Responsibilities
Bluewolf, and IBM company, is a global Salesforce consulting agency that builds digital solutions designed to create results. Now. We serve a community of future-focused industry leaders dedicated to building the next generation of digital experiences. We are looking to fill the role of Engagement Manager to serve as a trusted advisor to some of our largest accounts. Were looking for someone who will leverage a strong consultative approach to build and nurture meaningful relationships with our valued clientele. Specific responsibilities include:
  • Client Management and Business Development:
    • Foster, develop, and expand solid and trusting relationships with clients and stakeholders.
    • Develop a complete understanding of account needs to deliver transformative solutions that achieve successful business outcomes.
    • Partner with Strategic Account Managers to qualify and drive opportunities and assess project scope.
    • Deliver strategic business reviews to educate clients on key platform trends and considerations.
    • Prepare for and lead discovery meetings and workshops with clients to discover pain points and business objectives.
    • Be client advocate to resolve and manage escalations to ensure client partnership endures
  • Developing Contracts and Statements of Work:
    • Collaborate with practice leaders and other experts throughout Bluewolf and IBM to develop comprehensive statements of work (SOWs) that articulate solutions, deliverables, identify potential risks and bound scope
    • Lead internal delivery and commercial contract risk reviews sessions.
    • Present SOWs to customers to ensure alignment and understanding.
  • Delivery Execution and Risk Management:
    • Collaborate with the Delivery team to transition project expectations, solution, and approach
    • Work with Staffing to identify project team members, vet skills and qualifications to ensure fit.
    • Provide leadership, strategy, oversight, and guidance to client and Bluewolf project teams throughout the entire project lifecycle

Required Professional and Technical Expertise
  • Bachelor's degree or MBA in Business or related field
  • 5-10 years of Director-level consulting experience or relevant management experience
  • Minimum 2 years experience with technology implementations within global, enterprise level companies
  • 2 years of working for a top-tier consulting firm developing business strategies for clients or equivalent experience
  • Has prior domain experience in sales, sales operations and/or customer support, including experience in Sales/Business Development cycles providing solution based service proposals
  • Knowledge of Salesforce platform or other CRM
  • Experience with using tools like Jira, Service Now, Git, Jenkins, Selenium (ideally someone who has worked in a large enterprise IT environment)
  • Experience working w/ offshore developers

Preferred Professional and Technical Expertise
  • Salesforce certifications preferred with 5 years experience using/implementing Salesforce technology
  • 8 years of general consulting or equivalent business experience
  • 3 years experience driving sales of strategy engagements
  • In-depth experience working with businesses in at least 3 industries
  • High level knowledge of enterprise architecture (beyond salesforce, how it interacts w/ backend systems) - use of various middleware and integration tools
  • Experience working in/with or establishing a COE model or similar within an enterprise organization
  • Media & Entertainment Industry knowledge at a high level would also be extremely valuable (similar for Ad Sales or Media Rights)
  • Must be based in LA - willing to work onsite a couple days a week

About Business Unit

Your Life @ IBM

About IBM

Location Statement

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.



  • Computers Software and Hardware
Posted: 2019-07-10 Expires: 2019-08-09

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Engagement Manager - Strategic

Multiple Cities, Multiple

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