20 days old
2017-11-202017-12-18

End User Tier Support Contractor

Austin, TX 78759
  • Job Code
    588628
  • Payrate
    $17 To $20

Essential Responsibilities and duties:


Provide desktop hardware and software support for Windows and Mac mixed environment.


Assist employees in configuring and supporting software applications including MS Office Suite, Webex, anti-virus / spyware, Google Apps plus others.


Provide Mobility support for cellphones, tablets, and MiFi devices.


Provide telephony support for VoIP system.


Provides employees technical support and resolution via email, telephone, chat, and web conference


Provide training and answer technical how-to questions from employees on the use of systems and applications related to all our internal products and services


Identifies, troubleshoots, corrects and /or advises on technical issues on employees computer system or mobile device


Acts as liaison between the employee and Helpdesk


Provides Management with daily and weekly status reports


Responds to emails and other correspondence in a timely manner with defined SLA for cases and emails


Complete understanding and application of defined troubleshooting practices and standards


Thorough understanding of all employee applications, platforms and service offerings


Understands and enforces established precedents and policies including escalation procedures and processes.


Encourages and promotes adherence to department processes and champions process initiatives and objectives


Ensures all cases and calls consistently meet quality standards


Basic Qualifications:


4 to 6 years' experience in a similar role


Familiar with CompTia+ troubleshooting practices and standards


Excellent technical, analytical and organizational skills


Degree from university in Information Technology or equivalent technical school


Excellent verbal and written communications skills with ability to tailor communication and style to differing audiences


Ability to work on multiple tasks simultaneously with various team members and/or other groups both internally and externally


Ability to effectively engage in high level, self-directed time management and prioritization of workload


Ability to work independently to develop new skills as needed to support new products and applications


Ability to work effectively without much direction or manager oversight


Ability to troubleshoot IT related issues with little or no oversight


Ability to lift at least 25lbs


Preferred Qualifications:


IT related technical certifications a plus

Categories

  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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End User Tier Support Contractor

Randstad Technologies
Austin, TX 78759

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End User Tier Support Contractor

Randstad Technologies
Austin, TX
US

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