20 days old

End User Tier Support Contractor

Austin, TX 78759
  • Job Code
  • Payrate
    $17 To $20

Essential Responsibilities and duties:

Provide desktop hardware and software support for Windows and Mac mixed environment.

Assist employees in configuring and supporting software applications including MS Office Suite, Webex, anti-virus / spyware, Google Apps plus others.

Provide Mobility support for cellphones, tablets, and MiFi devices.

Provide telephony support for VoIP system.

Provides employees technical support and resolution via email, telephone, chat, and web conference

Provide training and answer technical how-to questions from employees on the use of systems and applications related to all our internal products and services

Identifies, troubleshoots, corrects and /or advises on technical issues on employees computer system or mobile device

Acts as liaison between the employee and Helpdesk

Provides Management with daily and weekly status reports

Responds to emails and other correspondence in a timely manner with defined SLA for cases and emails

Complete understanding and application of defined troubleshooting practices and standards

Thorough understanding of all employee applications, platforms and service offerings

Understands and enforces established precedents and policies including escalation procedures and processes.

Encourages and promotes adherence to department processes and champions process initiatives and objectives

Ensures all cases and calls consistently meet quality standards

Basic Qualifications:

4 to 6 years' experience in a similar role

Familiar with CompTia+ troubleshooting practices and standards

Excellent technical, analytical and organizational skills

Degree from university in Information Technology or equivalent technical school

Excellent verbal and written communications skills with ability to tailor communication and style to differing audiences

Ability to work on multiple tasks simultaneously with various team members and/or other groups both internally and externally

Ability to effectively engage in high level, self-directed time management and prioritization of workload

Ability to work independently to develop new skills as needed to support new products and applications

Ability to work effectively without much direction or manager oversight

Ability to troubleshoot IT related issues with little or no oversight

Ability to lift at least 25lbs

Preferred Qualifications:

IT related technical certifications a plus


  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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End User Tier Support Contractor

Randstad Technologies
Austin, TX 78759

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End User Tier Support Contractor

Randstad Technologies
Austin, TX

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