20 days old

End User Support Specialist

Ashland, VA 23005
  • Job Code
    578767

We are looking for an End User Support employee for our client in Ashland, Virginia. The End User Support Specialist is responsible for responding to and resolving end-user IT service requests and fill in for Computer Operations when needed. The scope of supported end-user equipment includes but is not limited to PCs, Macs, thin clients, laser printers, label printers, vehicle mount terminals and RF guns, and scanners. Requests for service are typically received in the form of an electronic ticket generated by Data Center Operations via a user call to the corporate IT Help Desk line. This position requires that the individual be proficient on a wide variety of end user technologies and associated operating systems.


End-User Support



  • Respond to, resolve and close end-user IT service requests based on published procedures and policies.
  • Prepare, test, deploy and support Intel based desktop and laptop computers.
  • Install, configure and test approved licensed software applications.
  • Install, test and support computer peripherals such as laser printers and the device drivers required to access and operate the same.
  • Configure, test, deploy and support warehouse based end-user technology (e.g., RF guns, mobile terminals, thin client stations, tethered and Bluetooth scanners, label printers. etc.)
  • Perform IT end-user equipment moves.
  • Tag all end-user IT assets, active and stored, and maintain inventory documentation.
  • Maintain warehouse based IT storage area (The Cage) clean and organized at all times.
  • Support remote users using VPN to access corporate network (such as Regional Directors, District Managers, etc.)
  • Support Enterprise smartphone users by create profiles, reset activation codes, etc.
  • Restore data utilizing NetBackup Enterprise system.
  • Manage WaveLink Avalanche application (Mobile devices management tool).
  • Manage remote devices security software ensuring security policies are enforced.
  • Manage remote devices disk encryption and firewall protection.
  • Back-up to IT Analyst as General Application Security Administrator for Knighted WMS, Lightning Pick, and Fornta WCSPlus applications.


LAN Administration and Network Security



  • Assist the Manager of LAN Services with day-to-day server based application management tasks (e.g., Lightning Pick, ADP, Fornta WCSPlus, etc.).
  • Assist the Senior Network Engineer with day-to-day administration and support of network switches and 802.11b wireless infrastructure (e.g., VLAN configuration, ReefEdge firewall administration, etc.)


Data Center Operations



  • Monitor and execute trouble escalation procedures in support of VSI's core operating processes and applications (e.g. JDA-MMS, Knighted-WMS, Act, SalesAudit, Polling, etc.).
  • Monitor and execute scheduled system backup operations and ensure tapes are labeled, rotated and stored according to policy.
  • Monitor and execute trouble escalation procedure in support of VSI's core data center support systems (e.g. UPS, A/C, Fire Suppression, etc.)


Help Desk Operations



  • Answer overflow calls from VSI's Corporate IT Help Desk line and create electronic support request tickets using Heat.
  • Escalate unresolved tickets when expected repair time intervals have expired.


Education/Certification:


Associate's Degree in Information Technology or equivalent combination of intellectual instruction and work experience


Required Knowledge:


In-depth knowledge of Windows and Mac operating systems and commonly used office automation applications (Office, Outlook, Visio, etc.).


Experience Required:


A minimum of (4) years of experience in information technology.


Skill and Ability:


PC configuration and troubleshooting skills.


PC peripheral (e.g., printers) configuration and troubleshooting skills.


Solid written and verbal communications skills.


Strong customer service and interpersonal skills.


Strong desire to learn and expand skills.

Categories

  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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End User Support Specialist

Randstad Technologies
Ashland, VA 23005

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End User Support Specialist

Randstad Technologies
Ashland, VA
US

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