10 days old

Empirix CallMaster Automation Engineer

Chandler, AZ 85286
  • Job Code
  • Payrate
    $34 To $38

Empirix CallMaster automation engineer working within the Test Automation team. As a automation engineer you will be responsible for developing Subject Matter Expertise on the Applications Under Test, helping to define/refine the automation framework for core Contact Center application platforms and integrations, developing scripts that automate what would traditionally be manual test cases, and support automated test execution runs. The primary application area supported is the Enterprise Contact Technology portfolio, consisting of Customer Relationship Management (Sales/Service) desktop, **Interactive Voice Response**, and **Computer Telephony Integration** platforms. In this role you will be developing with Empirix CallMaster, and you will be working in a shift-left model conducting analysis of functional requirements and technical designs to automate functional test cases early during the development cycle. This role will be crucial for supporting our Speed to Market initiatives. The engineer will be working closely with the functional QA testers and developers, and will report under the Test Automation Team Lead. General activities include: design and development of automated test cases for new projects and change controls, documentation of test cases, run regression and analyze failures, setup and maintenance of test data, provides support for junior engineers.

Basic Requirements: 7+ years application development and implementation experience

Minimum Qualifications: Excellent verbal, written, and interpersonal communication skills* - 4+ years of experience developing with Empirix Hammer / Call Master call flow automation tools. - 4+ years of experience developing and/or testing Contact Center Technologies (IVR, Computer Telephony Integration platforms (e.g., Genesys, Cisco), NICE Call Recording, etc.) - 4+ years of experience in Development w/ 4+ years of experience in Test Case Automation - 3+ years of experience with SQL queries, Web Services, SOAP, WSDL with strong understanding of Oracle, DB2, and/or SQL Server databases - 2+ years of experience using HP ALM/Quality Center for requirements / test case / defect tracking; including experience integrating automation with HP ALM/Quality Center. - Strong understanding of server Operating Systems (UNIX/Linux, Windows) and experience creating, editing, executing OS-level programs/scripts. - Working experience with Middleware servers like Weblogic, Websphere, Apache Tomcat, and Jboss. - Ability to handle projects independently and successfully in challenging and cross platform environment. - Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important

Preferred Qulifications: BS degree in Computer Science or higher - 2+ years of experience with Cucumber test automation. - Exposure to internet technologies such as HTML 5, JSP and understanding of internet architectural components is a plus. - Experience working with an onshore/offshore team model


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Empirix CallMaster Automation Engineer

Randstad Technologies
Chandler, AZ 85286

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Randstad Technologies
Chandler, AZ

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