22 days old

ECT Test Strategy Lead - Apps Systems Engineer 5

Chandler, AZ 85225
  • Job Code
Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as Personal Cell or Cellular in the contact information of your application.

At Wells Fargo, we want to satisfy our customers financial needs and help them succeed financially. Were looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where youll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wells Fargo Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure footprint; provides information security; and enables continuous banking access through in-store, online, ATM, and other channels to Wells Fargos more than 70 million global customers.

The Enterprise Contact Technology team delivers solutions that allow customers to perform self-service functions through Interactive Voice Response and Chat solutions or directly interact with customer service and sales agents to meet their financial needs.

We are seeking a Sr. Apps Systems Engineer role who will be responsible for overseeing End to End testing approach across all inter-connected contact center applications, and participating in automation design guidance and consultation, utilizing a thorough understanding of applicable technology, tools and existing designs. This role will influence test environment installation and and maintenance to match production and integrations. This role will champion the utilization of enabling technologies that will help drive continuous automation, continuous integration, and continuous delivery to complement an agile release delivery model. Span of awareness and influence will be across all applications in the contact center area, including Carrier routing, Interactive Voice Response, Customer Interaction Routing and Soft phone integration (inbound/outbound), Interaction Recording and Analytics, passive and active fraud detection, Workforce Management, Operational Reporting and Data Marts, Collaborative services (Chat, Co-Browse), and Customer Relationship Management systems.

The ideal candidate will have will have strong leadership skills and experience, significant experience in development and testing methodologies, processes, tools. Technical knowledge across numerous technologies (e.g., Web/Mobile, Web Services, Cloud, Java / Selenium, .NET, Empirix, Nuance, Genesys, Salesforce, Cisco, CA DevTest, Jenkins, etc.) is critical, with emphasis on systems integration development and testing Strong need for Test Automation and/or software development experience is desired to drive the transformation of Development and QA teams toward test automation with continuous integration/continuous delivery to better enable agile project delivery. The candidate should be able to demonstrate a strong understanding of server infrastructure and application/data integration between Enterprise-scale systems. The selected candidate will work closely with the application development, line of business, other interfacing technology teams, performance testing, and regression automation teams to meet the business objectives and goals of the department. This positions responsibilities include, but are not limited to:

Leading integration testing across large multi-platform projects. Defining/reviewing component and End to End integrated test strategy for platforms supported, ensuring comprehensive coverage for new implementations and regression testing, and automating testing where possible. Ensuring the delivery of quality application releases, providing appropriate risk analysis throughout the SDLC and/or sprint cycle to mitigate application risks and additional costs for area of responsibility. This position will be responsible overseeing work done by multiple QA project leads and/or test coordinators to ensure approach to project and non-project testing activities are delivered with consistency and awareness of all changes occurring across shared platforms at same time.

Come join us to work in a challenging environment with multiple diverse, modern technologies and help our team transform the development and testing methodology into a more agile/automated approach.

Required Qualifications

7+ years of application development and implementation experience2 + years of .Net and Java application development experience or a combination of both5+ years of testing or quality assurance experience3+ years of environment test coordination, code deployment, release management and communication experience

Desired Qualifications

Good verbal, written, and interpersonal communication skillsScrum Master certificationKnowledge and understanding of automated testing2+ years of leadership or management experienceStrong, clear and concise written and oral communication skills4+ years of distributed servers platform experience2+ years of Web Services experience2+ years of SQL experience2+ years of UNIX experienceTelecommunications experience2+ years of Performance Center or LoadRunner experienceAbility to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are importantA BS/BA degree or higher in science or technologyKnowledge and understanding of public and private cloud integration with AWS, IAAS, Asure or Google

Job Expectations

Ability to work weekends and holidays as needed or scheduled


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.



Posted: 2020-02-05 Expires: 2020-03-06

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ECT Test Strategy Lead - Apps Systems Engineer 5

Wells Fargo
Chandler, AZ 85225

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