27 days old

DPE (Delivery Project Executive)

Ciudad de Buenos Aires, Ciudad Autónoma de Buenos Aires 1066
  • Job Code

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities
  • As an IBM Delivery Project Executive (DPE), you will support IBMs consistent growth by bringing to the table your business development, sales, account management, and delivery skills. Picture yourself working with a highly motivated, highly successful team in a new project implementing IBMs top technologies. If youre ready to bring insights and experience in finance digital transformation for IBM business process services, we are ready to offer you a best in class career development.
  • The IBM DPE is responsible for meeting contractual obligations & deliverables as defined in the client contracts for their area of operations. You will construct partnerships between the Project Office, clients, vendors, and subcontractor organizations, and managing the implementation of these partnerships to ensure positive customer satisfaction.
  • The DPE is the central focal point for IBM service delivery team in support of the client's operational environment and will lead the team according to the defined scope of services, statements of work, documents of understanding, and further agreements.
  • Responsible for the achievement of SLA objectives and compliance with Contract terms and conditions relating to Finance processes.
  • Complies with all aspects of Service Delivery Management process.
  • Responsible for the provision of ad-hoc education (workshops etc) on new or changed customer contracts and requirements, processes and procedures, and including education for customer personnel if necessary.
  • Responsible for the provision of SLA and performance reports as contracted.
  • Responsible for the identification and execution of opportunities to improve performance against the business plan relating to Service Delivery.
  • Responsible for the achievement of financial, time and customer satisfaction objectives for assigned Client and related projects.
  • Co-ordination (and escalate where required) of resolution of issues impacting on service delivery.
  • Understand the implications of any changes in technology and how these affect or can be applied to the client.
  • Perform regular meetings with the client regarding service delivery to ensure a strong and trusted relationship.

Required Technical and Professional Expertise
  • Knowledge of Business Process Outsourcing/Transformation - working with teams on building SSDC
  • Demonstrated ability to work and influence at multiple levels within multidisciplinary and matrixed organizations.
  • Project Management methodologies.

Preferred Technical and Professional Expertise
Does not Apply

About Business Unit
IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.

Your Life @ IBM
What matters to you when youre looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM
IBMs greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.



  • Computers Software and Hardware
Posted: 2019-12-26 Expires: 2020-01-25

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DPE (Delivery Project Executive)

Ciudad de Buenos Aires, Ciudad Autónoma de Buenos Aires 1066

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