17 days old

Director ONEIT Supplier Relationship Management

Deerfield, IL
Job Summary

This role leads a team of global relationship managers who will be undertaking the fundamental supplier relationship management activities and enable a win-win strategic partnerships with suppliers in-scope.
As a senior member of the team, the role will be responsible for setting strategy for the team, creating strong partnerships with suppliers, running day-to-day operations, optimizing our supplier spend and working with our group procurement team to drive our best value for money. This role will manage one of the most dynamic and strategically important function with in One IT and will gain exposure to senior leaders across a wide variety of business organizations.
Team Activities will include: IT Strategy and Partner Alignment and Execution; supplier relationship management, supplier performance management (working with the respective IT delivery teams), customer surveys and other feedback processes; supplier relationship management; supplier risk management (working with One –IT Risk and Compliance) and Innovation/Benefits Tracking. In addition, this role will include working very closely with Group Procurement and Legal on strategic supplier negotiations with the and managing the related contracts (including Deliverables & Obligations, Contract Interpretation, Dispute Resolution, etc).
It is imperative for success in this role to develop strong relationships of trust with key IT, Finance, Procurement, Legal and other stakeholders of the enterprise.
The role requires a strong leader in forging technology partnerships and collaboration with suppliers. Excellent understanding of IT, management of costs, rich experience in developing and executing sourcing strategy, procurement and commercial agreements will be key to success.

Job Responsibilities
  • Lead a team of global relationship managers who will be undertaking the fundamental supplier relationship management activities and enable a win-win strategic partnerships with suppliers in-scope.
  • Strategy Alignment: Working with the relevant IT stakeholders and procurement, drive the formulation of the IT partnership strategy in alignment with the overall IT and business strategy (e.g., cost, control, risk, speed, captive vs owned).
  • Objectives and Scoping: Evaluating whether a process should be in-or outsourced and clarifying sourcing objectives (e.g., quality, cost, flexibility, risk) so that expectations are clearly understood and established.
  • Sourcing Model Selection: Defining of structural dimensions of the sourcing model: onshore / nearshore / offshore, internal/external, single/multiple vendor relationships. Leveraging structural dimensions into process criteria: partner/location selection criteria (e.g., existing knowledge, cost, quality, political stability, country specific legal issues, etc).
  • Contract Management and Procurement Collaboration: Partner with procurement to execute the agreed sourcing strategy including negotiations and on-boarding. Supports procurement in contract management and dispute resolution
  • Business Case Development & Tracking: Baselining and forecasting cost and volume as well as calculation of business cases for services according to selected model. Tracking actuals and generating ideas for continuous improvement or strategy change.
  • Supplier Portfolio Analysis: Analysis of IT suppliers in scope to identify the relative roles of each supplier within the overall IT supply chain and the interplay between suppliers and the enterprise IT functions with the objective of enhancing the ongoing value of the supplier portfolio to the IT organization.
  • Supplier Engagement Strategy: Develop and implement appropriate ongoing supplier engagement strategy based on results of supplier analysis and portfolio analysis, develop recommendations for the optimal approach to be taken for the supplier portfolio and the individual suppliers.
  • Supplier Communications and Relationship Management: Plan and manage communications approach with suppliers (inc internal organization, supplier organization, mapping of relationships, meetings plan, review points, external marketing of relationship, basic rules of engagement, etc).
  • Supplier Development: Facilitate value-driven, long-term improvements in supplier products / services / relationship from key suppliers by identifying critical areas for development and working with supplier in a collaborative fashion to drive improvements.
  • Supplier Risk Management: Monitor ongoing supplier relationship risks and evolving external environment risks and implement appropriate mitigating actions.
  • Performance Measurement and Monitoring: measure and monitor performance of relevant KPIs across multiple dimensions (e.g., balanced scorecard approach) potentially using automated systems, covering both internal and supplier performance (and benchmarking), in line with requirements defined in the supplier engagement strategy.
  • Uses technology knowledge to anticipate and understand the implications of the latest technologies to communicate and evangelise them to appropriate audiences and to integrate these technologies appropriately into products, programs and services.
  • Working with supporting functions (e.g. finance and HR) to establish and implement the right supporting networks and processes to optimize the delivery and value of third party strategic partners.
  • Champions our Customers (internal as well as external as appropriate), Drives for results setting high personal standards and demanding the same of others. Demonstrates courage and willingness to anticipate and drive positive change. Has a restless desire to innovate and go further. Sets an example to others through actively demonstrating and living the WBA Vision, Purpose and Values.

Walgreens Boots Alliance is the first global pharmacy-led, health and wellbeing enterprise. Our purpose is to help people across the world lead healthier and happier lives.
Walgreens Boots Alliance was created through the combination of Walgreens and Alliance Boots in December 2014. This transaction brought together two leading companies with iconic brands, complementary geographic footprints, shared values and a heritage of trusted healthcare services through pharmaceutical wholesaling and community pharmacy care, dating back more than 100 years.

Walgreens Boots Alliance is the largest retail pharmacy, health and daily living destination across the USA and Europe. Walgreens Boots Alliance and the companies in which it has equity method investments together have a presence in more than 25* countries and employ more than 400,000* people. The company is a global leader in pharmacy-led, health and wellbeing retail and, together with the companies in which it has equity method investments, has over 13,200* stores in 11* countries as well as one of the largest global pharmaceutical wholesale and distribution networks, with over 390* distribution centers delivering to more than 230,000** pharmacies, doctors, health centers and hospitals each year in more than 20* countries. In addition, Walgreens Boots Alliance is one of the world’s largest purchasers of prescription drugs and many other health and wellbeing products.


Basic Qualifications

  • Bachelor’s Degree and at least 6 years of IT experience OR a High School Diploma/GED and at least 9 years of IT experience.
  • Knowledge of Application Development activities including the Software Development Life Cycle (waterfall and agile).
  • Knowledge of Infrastructure functions and activities.
  • At least 6 year of experience establishing & maintaining relationships with individuals at all levels of the organization, in the business community & with Partners/ Vendors / IT Suppliers.
  • Experience understanding customer's business processes/drivers and informational needs.
  • Experience of working with business and technical leadership teams.
  • At least 4 years of experience of defining, measuring and delivering of Partner / Supplier Key Performance Indicators.
  • At least 4 years of experience in procurement, strategic sourcing, negotiation, contracts.
  • Experience leading a team of supplier relationship managers to deliver the mission.
  • Experience developign and building the product roadmaps in a corporate environment.
  • experience facilitating partnerships and collaboration with suppliers from executives to account executives.
  • At least 6 years of experience in managing and controlling cost, analyzing data and performance indicators and manage and develop strategies for developing expense and capital budgets.
  • At least 3 years of experience directly managing people, including hiring, developing, motivating, and directing people as they work
  • Willing to travel up to 20% of the time for business purposes including internationally from time to time.


  • Sales / Business Development
  • Healthcare
  • Management
  • Retail / Wholesale
  • Marketing

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Deerfield, IL

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