24 days old
2018-06-282018-07-26

Director - Omni-Channel Communications

Plano, TX 75024
  • Job Code
    629294
job summary:

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Devise policies and procedures to ensure efficient development and deployment of Omni-Channel communications.
  • Oversee and coordinate Omni-Channel Communication efforts across client teams.
  • Identify marketing campaign opportunities and provide strategic advisement to clients.
  • Manage email service provider vendor and partner relationships.
  • Develop processes to ensure consistent development and deployment of Omni-Channel campaigns and communications.
  • Champion continuous improvement of Omni Channel communications through targeting/segmenting, personalization, dynamic content, and template development
  • Ensure staff are trained on latest industry trends and adhering to all established procedures.

EDUCATION REQUIRED:

  • Bachelor's degree required
  • Master's degree preferred

EXPERIENCE REQUIRED:

  • Requires strong oral and written skills with a customer service focus
  • Experience with email platforms, i.e. Salesforce Marketing Cloud, MAPP, Cheetah Digital etc.
  • 7 or more years with a technical background in Omni Channel Communications using campaign management applications and relational databases
  • Previous background communicating, setting, and managing expectations with internal stakeholders and external client stakeholders
  • Must have experience planning, designing, implementing and supporting Omni Channel operational processes and frameworks
  • Strong analytic and quantitative skills
  • Ability to perform analysis on channel performance from large data sets (use excel, SQL, etc.) to develop and measure marketing program
  • Knowledge of email, SMS, and Push notification best practices, deliverability improvement, reputation management, CAN-SPAM compliance and industry standard KPIs
  • Ability to prioritize and handle multiple tasks while ensuring details aren't missed

ADDITIONAL EXPERIENCE:

  • Experience or background working for a software as a service (SaaS) provider, or cloud hosting solutions
  • Project management and business analysis experience
 
location: Plano, Texas
job type: Permanent

Categories

Featured Jobs

Career News

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Director - Omni-Channel Communications

Randstad Technologies
Plano, TX 75024

Share this job

Director - Omni-Channel Communications

Randstad Technologies
Plano, TX
US

Separate email addresses with commas

Enter valid email address for sender.

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast