24 days old

Director of Production Support & QA

Secaucus, NJ 07094
  • Job Code
  • Payrate
    $125,000 To $138,000

The Director of Production Support & QA is responsible for the operation of the eCommerce application as well as the Quality Assurance discipline. The role ensures the day-to-day operations of the for the eCommerce websites, mobile application and overall change management. This role will also be the interface for business and customer service teams on application issues.


  • Primarily responsible for the effective operational status and integrity of the highly transactional eCommerce systems
  • Provide Level 3 emergency technical support of all production issues on a 24x7 on-call basis.
  • Manage a team of on-call assignments and frontline duties.
  • Interface with IT and Business partners on support, and change management.
  • Interface with Architecture and Development teams on all eCommerce infrastructure capacity planning.
  • Ensure adherence to production change control policies, identifying opportunities for process improvement and overall efficiency.
  • Ensure proper patch and change management policies and procedures are maintained for all eCommerce environments.
  • Responsible for continuous improvement and optimization of monitoring to ensure 100% uptime of all platforms.
  • Partner with engineering teams to ensure infrastructure required to support new product rollouts and capacity expansions are ready well in-advance of need.
  • Partner with Development and QA teams to ensure environments and supporting changes are ready for code deployments in accordance to the Digital release schedule.
  • Partner with engineering teams to ensure that infrastructure required to support new product rollouts and capacity expansions are ready well in-advance of need.
  • Assist in identification of root cause of production issues; assist in driving ICA plan
  • Identify opportunities that can improve efficiency of business processes by utilizing various data points.
  • Investigate and resolve Digital functionality/stability related issues and provide troubleshooting.
  • Coordinate with application development team
  • Assess/evaluate various digital properties monitoring tools. Make Build vs Buy decisions.
  • Manage Digital monitoring tools like Tealeaf, UserReplay, Appdynamics, New Relic
  • Implement automation and improve efficiency of testing.
  • As a part of managing the QA testing team, provide traceability matrix between business requirement and test cases for testing teams.
  • Manage Quality assurance team that performs QA certification for new code releases/production defects


Education and Experience:

  • Bachelor's Degree in computer science or related field or a combination of related experience and education.
  • Minimum of overall 15+ years of technology experience with at least 5 years hands-on technical roles in the field and relies on experience and judgment to plan and accomplish goals.
  • 10+ years of experience managing the day to day operations of a highly transactional eCommerce environment running both physical and virtual servers preferred.
  • Extensive knowledge of data processing, hardware platforms, and enterprise software applications.
  • Technical experience with systems networking, databases, Web development (Java/J2EE/Web technologies), Mobile App development, and user support.
  • 7+ years of experience in omni-channel eCommerce.
  • 2+ years of experience as IT Architect.
  • 7+ years of experience with: Omniture Reporting; Ovis & Tealeaf web monitoring tool.
  • Subject matter expert level knowledge on various self-service functionalities through omni-channel
  • Knowledge of mobile apps with web services (e.g. REST, JSON, XML)
  • Experience using application performance monitoring tools such as Wiley, ITCAM, AppDynamics, or NewRelic. AppDynamics preferred.
  • Experience with Service Oriented Architecture(SOA) and associated tools like Mulesoft
  • Experience in the development and implementation of standards, procedures and guidelines to support operational processes.
  • Experience using Visio, JIRA & Confluence
  • Experience creating/understanding sequence diagrams & flow charts
  • Familiar with Scrum & waterfall development processes
  • Must be able to work some overtime and provide after-hours support as needed.

Skills and Behaviors:

  • Strong and demonstrable troubleshooting skills
  • Strong experience with security administration, server performance monitoring, and tuning required
  • Ability to communicate technical issues with non-technical people.
  • A results oriented individual who thrives working in a fast paced environment.
  • Strong analytical and problem solving skills.
  • Self-motivated with the ability to prioritize, meet deadlines, and manage changing priorities;
  • Proven ability to be flexible and work hard, both independently and in a team environment, in a high pressure on-call environment with changing priorities.


  • Information Technology

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Director of Production Support & QA

Randstad Technologies
Secaucus, NJ 07094

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Randstad Technologies
Secaucus, NJ

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