30 days old

Director of DevOps/System Reliability

Alpharetta, GA 30009

Director of DevOps

Location: 5800 Windward Pkwy., Alpharetta, GA 30005

Overview:

Responsible for leadership of multiple teams focused on fundamentally improving the reliability posture of the NAS Benefits products. The Director of DevOps / System Reliability uses engineering and development mindset to determine solutions that will ultimately improve the availability, performance, and security of the external facing software products and internal applications used by ADP's clients, partners and associates.

Responsibilities:

  • Lead multiple teams of System Reliability Engineers (SREs) and Software Developers with direct leadership and accountability of the outcomes
  • Work with Major Incident Managers during and after the incident recovery life-cycle.
  • Identify key priority initiatives to significantly improve reliability, both proactively and reactively.
  • Provide leadership and direction to GPT System/Site Reliability Engineers and Software Engineers to define and implement sustainable and scalable solutions.
  • Design and implement stability and reliability best practices and proactive solutions to potential issues by collaborating with development scrum teams and infrastructure services.
  • Define, track, review and report on Service Level Objectives (SLOs), Service Level Indicators (SLIs), System Availability, and the progress and outcomes related to reliability initiatives.
  • Mitigate further impact and risk to ADP and our clients.
  • Understand and explain incident situations, recovery and plans to prevent recurrence to business stakeholder and clients.
  • Summarize complex technical issues into concise recaps for ADP associates and client leaders.
  • Assume an advisory role to ensure emergency changes adhere to a defined policy.
  • Develop and maintain strong and effective working relationships with various internal and external stakeholders both in and outside of ADP.
  • Proactively identify opportunities for process improvement.

Qualifications:

  • Requires expert level knowledge and leadership experience: Participates with other senior leaders to establish strategic plans and objectives. Makes final decisions on administrative or operational matters and ensures effective achievement of objectives. Solves complex problems where analysis of situations or data requires an in-depth knowledge of the company. Participates in development of methods, techniques and evaluation criteria for projects, programs, and people. Ensures budgets and schedules meet requirements.
  • Education:Requires BA/BS -- or equivalent in education and experience. Masters degree preferred.
  • Related Experience: Typically requires a minimum of 10+ years of infrastructure and/or software engineering experience and 2-3 years of public cloud experience.
  • Functional Knowledge: Requires mastery level knowledge of infrastructure and software engineering, agile methodology, and program/portfolio management. Mastery understanding of cloud software, infrastructure, integration and operational ecosystems and product knowledge.
  • Leadership: Leads highly visible multidisciplinary project teams or initiatives; provides thought leadership. Directs and controls the activities of a broad functional area overseeing SRE activities for multiple teams. Has overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods.
  • Interpersonal Skills: Capable of decision making and Leadership without oversight. Demonstrate his/her motivational skills which boost the spirits of their colleagues.
  • Organizational Skills: Regularly interacts with executives and/or major customers. Interactions frequently involve special skills, such as negotiating with customers or management or attempting to influence senior level leaders regarding matters of significance to the organization.

#LITECH

We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE Magazine, and recognized by DiversityInc as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

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Posted: 2020-06-10 Expires: 2020-08-08

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Director of DevOps/System Reliability

ADP
Alpharetta, GA 30009

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